Order To Cash Senior Manager - Chennai

Capgemini; Chennai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Capgemini Chennai is looking for an OTC Senior Manager with deep expertise in Accounts Receivable, Dispute Management, O2C Billing and cash application. You will manage the OTC function, supervise teams, and drive performance in a fast-paced global services setting.

You will partner with cross-functional teams to resolve billing issues, implement process improvements, and mentor junior staff to raise quality and efficiency across the order-to-cash cycle.

Qualifications

• 12–20 years of experience in OTC domain with strong AR, dispute management, and O2C processes.
• Bachelor's degree in BBA, BMS, B.Com or equivalent.
• Experience in multinational environments with SAP or Oracle ERP exposure.

Responsibilities

• Manage OTC Senior Manager responsibilities including AR, disputes, billing, and cash applications.
• Ensure end-to-end order-to-cash process from order receipt to cash realization.
• Mentor junior team members and drive process improvements.
• Collaborate with cross-functional teams to reduce errors and improve efficiency.
• Provide guidance and leadership to the OTC team.

Skills

Accounts Receivable

Dispute Management

O2C Billing

O2C Cash Application

Team handling

Team leading

Education

Bachelor's degree (BBA/BMS/BCOM)

Tools

SAP

Oracle

Job description

Roles and Responsibilities

• Manage OTC Senior Manager role with expertise in Accounts Receivable, Dispute Management, O2C Billing, O2C Cash Application, Team handling, and Team leading.
• Ensure efficient processing of customer orders from receipt to cash application through effective communication with internal teams and external customers.
• Identify and resolve billing discrepancies promptly to maintain high levels of customer satisfaction.
• Collaborate with cross-functional teams to implement process improvements that enhance operational efficiency and reduce errors.
• Provide guidance and mentorship to junior team members on best practices in accounts receivable management.

Desired Candidate Profile

• 12-20 years of experience in Order to Cash (OTC) domain with a strong background in Accounts Receivable, Dispute Management, O2C Billing, O2C Cash Application.
• Bachelor's degree in any specialization (B.B.A. / B.M.S., B.Com).
• Proven track record of working in an international environment with exposure to multiple ERP systems such as SAP or Oracle.