Order to Cash Operations Assoc Manager

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Associate Manager to lead collections processing and optimize Accounts Receivable. The role emphasizes prompt payments, minimizing write-offs, and cross-functional collaboration with Sales, Billing, and Credit teams.

Ideal candidates have a Finance background, 10–14 years of experience, and strong customer service and communication skills. This position requires flexibility for shift patterns and month-end activities.

Qualifications

• Business or Finance Graduates
• Relevant years of experience
• Written and spoken ability to communicate in English for Accenture interaction
• Attention to details
• Must be a good team player
• Excellent customer service
• Responsibility and accuracy in the completion of received tasks
• Flexibility around month/quarter/year end closing
• Excellent interpersonal and communication skills
• Time management and organization skills
• Ability to work in a multicultural environment

Responsibilities

• Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies
• Follow and execute activities assigned by the Collections Team Lead
• Responsible for calling, emailing, & making payment arrangements with customers
• Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters
• Ensure the completeness and accuracy of invoices in the AR system
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues
• Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters
• Respond to all internal & external emails within agreed TAT
• Escalate unresolved issues to management timely and follow through with issues until the final resolution
• Bachelor’s degree with Finance specialization

Skills

Order to Cash

English communication

Team player

Customer service

Attention to details

Time management

Education

Bachelor’s degree in Finance

Tools

MS Office

Job description

Overview

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Assoc Manager Qualifications: Bachelor’s degree with Finance specialization Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the client’s Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.

What are we looking for?

Educational Qualifications

• Business or Finance Graduates
• Relevant years of experience
• Written and spoken ability to communicate in English for Accenture interaction
• Attention to details
• Must be a good team player
• Excellent customer service
• Responsibility and accuracy in the completion of received tasks
• Flexibility, especially in the period of month quarter year end closing
• Excellent interpersonal and communication skills
• Time management and organization skills
• Ability to work in a multicultural and diverse environment
• A natural ability to adapt to change
• Excellent working knowledge of MS Office
• Demonstrates the ability to work as part of a team

Working Conditions

• Moderate to no travel depending on project involvement.
• Open for flexible shifts ( Day and night )
• Overtime and On-Call may be required.
• Client holidays are observeds

Roles and Responsibilities

• Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies
• Follow and execute activities assigned by the Collections Team Lead.
• Responsible for calling, emailing, & making payment arrangements with customers
• Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters
• Ensure the completeness and accuracy of invoices in the AR system.
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives
• Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters
• Responsible in responding all internal & external emails within agreed TAT
• Escalate unresolved issues to management timely and follow through with issues until the final resolution
• Bachelor’s degree with Finance specialization

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators.

We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career.

Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com