Customer Contact Comms Associate-Voice

Accenture; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture in Chennai is seeking a Customer Contact Comms Associate for Finance Operations. You will perform OTC collections, reconcile transactions, and prepare refund packages, while recording activities in client systems.

The role requires 1–3 years of relevant experience, graduation, teamwork, and ability to work under pressure. Rotational shifts may apply, with opportunities to grow in a global professional services environment.

Qualifications

• Graduation is acceptable.
• 1–3 years of experience in customer operations or collections.
• Strong numerical and analytical skills.
• Good communication and teamwork.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interactions within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and new assignments.
• The decisions you make would impact your own work.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Role may require rotational shifts.

Skills

Account Management

Accounts Receivable

Agility

Teamwork

Pressure handling

Deadline orientation

Education

Any Graduation

Job description

Skill required: Customer Operations - Voice - Collections Processing

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.

Customer Operations - Voice refers to customer support activities conducted over the phone. It involves handling inquiries, resolving issues, and providing assistance through verbal communication. The goal is to offer direct and personalized support to customers.

Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

• Account Management
• Accounts Receivable (AR)
• Agility for quick learning
• Ability to work well in a team
• Ability to perform under pressure
• Ability to meet deadlines

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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