Order to Cash COE Head_WTSL
Welspun World
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Job summary
Welspun Transformation Services Limited in India seeks an O2C COE Head to lead end-to-end order-to-cash, including invoicing, exports, and collections. You will drive standardization, automation, and governance across multiple business units, while managing a 50+ member team and ensuring strict internal controls.
The role requires CA with 12–16 years in manufacturing/shared services, strong stakeholder management, and a focus on process excellence and compliance.
Qualifications
- Lead the O2C COE and end-to-end Order to Cash processes.
- Experience managing large teams and cross-functional stakeholders.
- CA qualification with 12–16 years in manufacturing/shared services.
Responsibilities
- Own and govern end-to-end O2C, including order to cash, billing, and collections.
- Ensure compliance with Ind AS/IFRS and internal controls.
- Drive standardization, automation, and dashboarding across O2C.
- Lead a 50+ FTE team and develop succession plans.
- Coordinate with GCC and business stakeholders on SLAs, KPIs, and audits.
Skills
Education
Job description
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
Order to Cash COE Head_WTSL
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.
Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.
Lead the O2C COE, owning end-to-end Order to Cash processes including Sales Order creation, export documentation, SCM coordination, billing, collections, and cash application. Drive standardization, process excellence, automation, and compliance across the O2C lifecycle.
The O2C COE Head owns governance and transformation of O2C processes across multiple business units, ensuring accurate Sales Order creation, export documentation compliance, SCM coordination, billing, collections, cash application, and reporting. Drives process standardization, automation, stakeholder management, and operational excellence
- Own and manage the endtoend O2C process including sales order credit management billing invoicing export documentation accounts receivable collections cash application and dispute management.
- Ensure the accounting cycle from order booking to revenue recognition and cash realization is executed accurately adhering to Ind ASIFRS standards and internal controls.
- Complete monthend and quarterend close activities for O2C within timelines including AR aging provisioning revenue cutoff and reconciliations.
- Drive standardization automation and process improvement initiatives across the O2C tower leveraging RPA ERP optimization and dashboarding.
- Oversee the timely and accurate processing of sales orders across various business units and geographies ensuring compliance with export documentation and regulations.
- Liaise with logistics trade compliance and banking teams to resolve documentation discrepancies and mitigate risks related to export incentives and regulatory compliance.
- Lead a team of over 50 FTEs fostering a culture of ownership and accountability and building a strong succession pipeline through hiring onboarding and training.
- Act as the single point of contact for O2C between the GCC and business stakeholders coordinating on SLAs KPIs and escalation resolution.
- Present performance dashboards DSO trends and process health metrics to senior leadership partnering with ITERP teams on system enhancements and automation projects.
- Own SOPs process documentation and risk mitigation plans ensuring timely closure of audit observations related to O2C.
- Drive key O2C metrics benchmarking performance against industry standards and implementing productivity and quality improvement initiatives.
- Lead digital transformation initiatives focusing on automation analytics and selfservice reporting to enhance process efficiency.
Welspun Transformation Services Limited
Shared Services
Top Management,Mid Management,Internal Communication ,Customers,Banks,Auditors
12 - 16 Years
Manufacturing Industry,Shared Service,IT Services & Consulting,Banking,Financial Industry
Professional
Chartered Accountant
ENGLISH,HINDI
NA
Leadership,Strategic Thinking,Stakeholder Management,Decision Making,Analytical Skills,Change Management
Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Order Management & Commercial and Contract Acumen, Collections & Credit Control, Export Business Growth & Revenue Achievement, Supply Chain Optimization, Process Excellence & Automation
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