Service Delivery Lead_F&A

Welspun World; Ahmedabad District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Welspun World is seeking a Service Delivery Lead for Finance & Accounts to oversee end-to-end service delivery across various locations. The role requires strong stakeholder engagement, management of SLAs, and a focus on continuous improvement.

The ideal candidate will have at least 10 years of experience in finance and accounts, proficient in SAP/ERP data management and process orientation. Join us to drive excellence in service delivery and lead high-performance teams.

Qualifications

• Minimum of 10 years experience in finance and accounts service delivery.
• Proficient in managing SLAs and KPIs across locations.
• Strong stakeholder engagement and relationship management skills.

Responsibilities

• Own and manage end-to-end FA service delivery.
• Ensure timely and accurate execution of processes.
• Monitor service performance for consistent delivery excellence.

Skills

Business & Commercial acumen

Entrepreneurship

Global Mind-set

People Excellence

Process Orientation

SAP/ERP Data Management

Knowledge of Accounting Principles

Service Delivery

Job description

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, we lead tomorrow together to create a smarter & more sustainable world.

Job Purpose / Summary

The Service Delivery Lead will be responsible for end-to-end delivery of Finance & Accounts (F&A) services across multiple locations, ensuring high-quality execution, adherence to SLAs, and strong stakeholder engagement. The role will act as the single point of accountability for service performance, governance, and continuous improvement across business units.

Job Title

Service Delivery Lead_F&A

Job Description

The Service Delivery Lead will be responsible for end-to-end delivery of Finance & Accounts (F&A) services across multiple locations, ensuring high-quality execution, adherence to SLAs, and strong stakeholder engagement. The role will act as the single point of accountability for service performance, governance, and continuous improvement across business units.

Principal Accountabilities

• Own and manage end-to-end FA service delivery including Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R) and Financial Planning & Analysis (FPA) support
• Coordinate with respective Centers of Excellence (COE) teams to ensure timely and qualitative deliveries, enhancing customer satisfaction
• Ensure timely and accurate execution of processes in line with defined SLAs and KPIs, driving standardization and harmonization across locations
• Monitor service performance to ensure consistent delivery excellence and proactively manage escalations for timely resolution
• Act as the primary interface for business stakeholders and leadership teams, building strong relationships with internal clients across regions
• Define, track and manage SLAs, KPIs and operational metrics, publishing dashboards and performance reports to leadership
• Lead governance forums including weekly, monthly and quarterly reviews, ensuring structured communication and follow-ups
• Lead and manage cross-location FA teams, driving performance management, coaching and development to build a high-performance culture
• Identify opportunities for process improvement, automation and digitization, driving Lean Six Sigma initiatives and efficiency improvements
• Ensure compliance with internal controls, audit and regulatory requirements, overseeing billing and ensuring timely collections

Key Interactions

• Stakeholder Engagement
• Top Management
• Mid Management

Experience

10

Competencies

• Business & Commercial acumen – Proficient
• Entrepreneurship – Proficient
• Global Mind-set – Proficient
• People Excellence – Proficient
• Process Orientation – Proficient
• SAP/ERP Data Management – Proficient
• Knowledge of Accounting Principles – Proficient
• Service Delivery – Proficient