Order Management Analyst

Dassault Systèmes; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Dassault Systèmes in Pune, India is seeking an Order Management Analyst to support order processing and customer engagements for the EMEA & INDIA Platform. You will handle order approvals, maintain the customer database and coordinate delivery of keys, media and cloud access across a global team.

The role involves collaboration with sales, partners, and internal functions, with a focus on data integrity, process compliance, and timely monthly closings in a dynamic, multicultural environment.

Qualifications

• Excellent communication with internal and external stakeholders.
• Strong attention to detail and ability to grasp complex issues quickly.
• Proven problem-solving skills in a fast-paced environment.
• Customer-service orientation aligned with business goals.
• Collaborative mindset working across international teams.

Responsibilities

• Approve software orders and support customers & partners.
• Manage the customer database and ensure data integrity.
• Deploy On-Premise and Cloud solutions for EMEA & INDIA Platform.
• Support sales teams and partners through service requests and closings.
• Ensure timely delivery of products (keys, media & cloud access).
• Analyze issues, propose resolutions and execute them.

Skills

Communication skills

Attention to detail

Problem-solving

Customer service

Team collaboration

Education

Bachelor’s / Master’s degree in Business / Finance

Job description

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Order Management Analyst in Pune, Maharashtra!

In order to support our constant growth, we are looking for an inspiring and passionate profile who will join the EMEA & INDIA Sales Business Administration team and become an expert of our ordering system.

You will operate in a complex and international environment, within a multicultural team of 50 people spread across France, Germany, the United Kingdom, and India. Your community is at the heart of a diverse ecosystem that includes all other Business Administration functions of the Group (legal, pricing, revenue recognition, credit, export control, etc.), our internal and external clients, partners, as well as counterparts based in America and Asia.

Role Description & Responsibilities:

• Within the Sales Business Administration organization, you will be in charge of approving our software orders, support our customers & partners, managing the customer database, and deploying our On-Premise and Cloud solutions for the EMEA & INDIA Platform (Europe, Middle East, Africa & India).
• As such, your main missions will be:
• Support for business activities:Supporting sales teams and partners through service requests proposing solutions and securing monthly closings.
• Internal control:Guarantee the integrity of the customer database, compliance with sales processes and customer contracts, and ensureright first timedelivery of our products (keys, media & cloud access).
• Management of operational projects:Analyze business issues, propose resolution plans and execute them.
• Management of operational flow:Support Geo - Localization and follow the sun operating models while developing automation and delegation to our shared services center for transaction processing.
• Transformation and project management:Participate in projects to improve tools and processes, deployment of new work methodologies, implementation of collaborative tools for monitoring operations

Qualifications:

• Education: Bachelor’s / Master’s degree in Business / finance
• Experience: 0.6 to 1 Years in the new technologies sector and/or order management in a complex international context.
• Excellent communication skills with the ability to effectively engage with both internal and external stakeholders. Demonstrates strong attention to detail, quickly grasps complex issues, and works collaboratively within a team environment.
• Ability to thrive in high-pressure situations, including crisis management and complex problem-solving, while working within demanding business environments and adhering to strict monthly closing deadlines.
• Recognized for delivering high-quality, relevant analyses and insights, with a strong customer service orientation and business-focused mindset.

Demonstrates a strong interest in new technologies and a proactive approach to solving business challenges.

What is in it for you?

• Work for one of the biggest software companies
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with various internal users of DASSAULT SYSTEMES and also stakeholders of various internal and partner projects

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!

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