Order Management

r3 Consultant; Mumbai; On-site; INR 279,000 - 446,400; Full time

Job summary

A consulting firm in Mumbai is seeking candidates for a CX role focused on CRM, order, and inquiry management. Responsibilities include client communication, relationship building, customer support, and performance reporting. The ideal candidate has 0 to 2 years of experience and strong communication skills. This role is an excellent opportunity for individuals eager to learn and grow in a dynamic environment.

Qualifications

• Minimum 0 to 2 years of experience in CRM/Order/Inquiry Management.
• Strong communication and interpersonal skills.

Responsibilities

• Engage in client communication to address inquiries.
• Build and maintain relationships with clients.
• Provide customer support and assistance with sales.
• Collect feedback to improve services.
• Ensure client retention through quality service.
• Gain insights on market trends.
• Report performance metrics to management.

Skills

Logical Reasoning

Listening skills

Questioning skills Knowledge

CRM/Order/Inquiry Management

Good verbal and written communication

Computers

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet usage and data finding

Confidence

Go-getter Traits

High energy

Persistence

Willingness to learn

Hospitable

Honest Motives

Hungry for personal growth

Win-win philosophy

Job description

CX Role

Title: CX Department/ Function: CRM/Order/Inquiry Management

Experience: Minimum 0 to 2 years of experience in CRM/Order/Inquiry Management

Job Location: Bhiwandi

Responsibilities

• Client Communication
• Relationship Building
• Customer Support
• Sales Assistance
• Feedback Collection
• Client Retention
• Market Insights
• Performance Reporting

Skills

• Logical Reasoning
• Listening skills
• Questioning skills Knowledge
• CRM/Order/Inquiry Management
• Good verbal and written communication
• Computers
• Microsoft word, excel and PowerPoint
• Internet usage and data finding Self-Image
• Confident
• Go-getter Traits
• High energy
• Persistent
• Willingness to learn
• Hospitable
• Honest Motives
• Hungry for personal growth
• Win-win philosophy