Order Fulfillment Lead

crewlia; India; Remote; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health & wellness benefits (varies by

Flexible work hours

Job summary

Crewlia is seeking a seasoned operations professional for a fully remote role. You will collaborate across departments to ensure service excellence, maintain precise stakeholder records, and drive timely project delivery with cross-team coordination.

Ideally you bring 5–8 years of relevant experience, strong cloud-based solution know-how, and comfort with a distributed work model. The role emphasizes continuous improvement, proactive stakeholder engagement, and scalable process design.

Qualifications

• Must manage multiple priorities effectively.
• 5-8 years of progressive experience in a relevant function.
• Strong proficiency with cloud-based enterprise solutions.
• Comfort working in a fully remote, distributed environment.
• Solid knowledge of helpdesk, ticketing, or CRM software.

Responsibilities

• Collaborate with internal departments to ensure seamless service delivery.
• Maintain detailed records of stakeholder interactions.
• Manage project timelines, resources, and cross-team coordination.
• Act as a trusted SME for cross-functional initiatives.
• Analyze workflows to identify bottlenecks and implement scalable solutions.

Skills

Multi-tasking

5-8 years experience

Cloud-based solutions

Remote work

Helpdesk/CRM software

Tools

CRM software

Ticketing systems

Cloud platforms

Job description

Key Responsibilities:

• Collaborate with internal departments to ensure seamless service delivery.


• Maintain highly detailed and accurate records of all stakeholder interactions.


• Manage project timelines, resource allocation, and cross-team coordination.


• Act as a trusted subject matter expert and advisor for cross-functional initiatives.


• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.


• 5-8 years of demonstrated, progressive success in a relevant functional role.


• High-level proficiency with modern cloud-based enterprise solutions.


• Proven comfort and productivity operating in a fully remote, distributed environment.


• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• High emotional intelligence, empathy, and a deeply collaborative team spirit.


• Exceptional stakeholder management, active listening, and negotiation skills.


• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.


• Fully remote, flexible work hours


• Performance-based bonus structure


• Annual learning & development stipend


• Health and wellness benefits (varies by location)


• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.