Oracle Support Analyst

Mattel Global Business Services; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mattel Global Business Services is seeking a skilled Oracle ERP Production Support Analyst to manage L2/L3 support for Oracle ERP applications across core modules. You will investigate data and interface issues, perform root cause analysis, and drive corrective actions to maintain production stability.

The role requires strong troubleshooting skills, experience in production environments, and effective collaboration with business SMEs, infrastructure teams, vendors, and developers.

Qualifications

• Bachelor's degree required in CS/IS/Accounting/Finance/SC
• 6+ years of Oracle ERP production support experience
• Strong Oracle ERP functional and technical troubleshooting skills
• Experience supporting business-critical ERP applications in production environments

Responsibilities

• Provide L2/L3 production support for Oracle ERP applications.
• Investigate and resolve application, data, and interface issues.
• Perform root cause analysis and implement corrective actions.
• Support business users during critical incidents and escalations.
• Monitor application health, concurrent programs, interfaces, and batch processes.

Skills

Oracle ERP

Production support

Troubleshooting

Incident management

Stakeholder coordination

Education

Bachelor's degree in Computer Science / Information Systems / Accounting / Finance / Supply Chain

Tools

Oracle ERP

Job description

Oracle ERP Production Support Analyst

Role & responsibilities

• Provide L2/L3 production support for Oracle ERP applications.
• Investigate and resolve application, data, and interface issues.
• Perform root cause analysis and implement corrective actions.
• Support business users during critical incidents and escalations.
• Monitor application health, concurrent programs, interfaces, and batch processes.
• Coordinate with business users, infrastructure teams, vendors, and development teams.

ERP Functional Support

• Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
• Analyze business process issues and system impacts.
• Troubleshoot transactional issues and data discrepancies.
• Work closely with business SMEs and functional teams to resolve production issues.
• Provide guidance on ERP functionality and process flows.

Preferred candidate profile

• Bachelor's degree in Computer Science, Information Systems, Accounting, Finance, Supply Chain, or related field.
• 6+ years of Oracle ERP production support experience.
• Strong Oracle ERP functional and technical troubleshooting experience.
• Experience supporting business-critical ERP applications in a production environment.