Oracle CX Techno-Functional Consultant

WellHired; India; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

WellHired on behalf of a tech consulting client seeks an experienced Oracle CX Techno-Functional Consultant to implement, enhance, integrate, and support Oracle CX applications integrated with Oracle Fusion Cloud ERP.

You will collaborate with Sales, Service, Finance, Procurement, Projects, IT, and integration teams to deliver end-to-end customer lifecycle processes, requiring strong Oracle CX functional knowledge, hands-on configuration experience, and a solid understanding of CX-to-Fusion ERP

Qualifications

• 6-10 years of relevant experience.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Systems, or a related discipline.
• 6-10 years of experience working with Oracle applications, including a minimum 3-5 years hands-on with Oracle CX Cloud.
• Experience in at least two end-to-end Oracle CX implementation or major enhancement projects.
• Strong understanding of Oracle Sales, Service, Customer Data Management, and customer lifecycle processes.

Responsibilities

• Gather and analyze business requirements relating to customer management, sales, opportunities, leads, service requests, contracts, and order processing.
• Configure and support Oracle CX modules, including Sales Cloud, Service Cloud, Customer Data Management, Enterprise Contracts, and Oracle CPQ where applicable.
• Design end-to-end business processes integrating Oracle CX with Oracle Fusion ERP, managing customer and account synchronization.
• Integrate CX opportunities, quotations, contracts, sales orders, invoices, receipts, and customer balances with Fusion applications.
• Develop and support integrations using Oracle Integration Cloud (OIC), REST APIs, SOAP web services, and file-based interfaces.
• Configure application objects, fields, page layouts, workflows, approval rules, validations, and business rules.
• Support customer master-data governance, duplicate prevention, data enrichment, and data-quality controls.
• Design and maintain role-based access, data-security policies, territory structures, and user provisioning.
• Develop operational reports and dashboards using OTBI and BI Publisher.
• Participate in data migration, cleansing, validation, reconciliation, and cutover activities.
• Prepare functional design documents, configuration documents, integration specifications, test scripts, and user manuals.
• Lead or support SIT, UAT, regression testing, production deployment, and post-go-live activities.
• Troubleshoot functional and technical issues across Oracle CX, Fusion ERP, OIC, and connected applications.
• Assess Oracle quarterly updates, identify business impacts, and coordinate regression testing.
• Provide end-user training and knowledge transfer to business and support teams.

Skills

Oracle CX Cloud

Oracle Fusion ERP integration

REST APIs

SOAP web services

OIC (Oracle Integration Cloud)

OTBI & BI Publisher

Data migration & governance

Education

Bachelor's degree in Computer Science/IT/Engineering/Business Systems

Tools

Oracle CX modules (Sales Cloud, Service Cloud, CDM, ECA, CPQ)

Oracle Integration Cloud (OIC)

Groovy scripting

OTBI / BI Publisher

Job description

On behalf of a tech consulting client, I'm hiring an experienced Oracle CX Techno-Functional Consultant to implement, enhance, integrate, and support Oracle Customer Experience applications integrated with Oracle Fusion Cloud ERP. You'll work closely with Sales, Customer Service, Finance, Procurement, Projects, IT, and integration teams to deliver end-to-end customer lifecycle processes, requiring strong Oracle CX functional knowledge, hands-on configuration experience, and a solid understanding of CX-to-Fusion ERP integrations.

This role requires the candidate to work from Dubai for the first three months, and then from Chennai, India, on a remote basis.

What you'll do

Gather and analyze business requirements relating to customer management, sales, opportunities, leads, service requests, contracts, and order processing

Configure and support Oracle CX modules, including Sales Cloud, Service Cloud, Customer Data Management, Enterprise Contracts, and Oracle CPQ where applicable

Design end-to-end business processes integrating Oracle CX with Oracle Fusion ERP, managing customer and account synchronization

Integrate CX opportunities, quotations, contracts, sales orders, invoices, receipts, and customer balances with Fusion applications

Develop and support integrations using Oracle Integration Cloud (OIC), REST APIs, SOAP web services, and file-based interfaces

Configure application objects, fields, page layouts, workflows, approval rules, validations, and business rules

Support customer master-data governance, duplicate prevention, data enrichment, and data-quality controls

Design and maintain role-based access, data-security policies, territory structures, and user provisioning

Develop operational reports and dashboards using OTBI and BI Publisher

Participate in data migration, cleansing, validation, reconciliation, and cutover activities

Prepare functional design documents, configuration documents, integration specifications, test scripts, and user manuals

Lead or support SIT, UAT, regression testing, production deployment, and post-go-live activities

Troubleshoot functional and technical issues across Oracle CX, Fusion ERP, OIC, and connected applications

Assess Oracle quarterly updates, identify business impacts, and coordinate regression testing

Provide end-user training and knowledge transfer to business and support teams

What we're looking for

6 - 10+ years of relevant experience

Bachelor's degree in Computer Science, Information Technology, Engineering, Business Systems, or a related discipline

6-10 years of experience working with Oracle applications, including a minimum 3-5 years hands-on with Oracle CX Cloud

Experience in at least two end-to-end Oracle CX implementation or major enhancement projects

Strong understanding of Oracle Sales, Service, Customer Data Management, and customer lifecycle processes

Demonstrated experience integrating Oracle CX with Oracle Fusion ERP, including Receivables, Order Management, Projects, Procurement, and General Ledger

Hands-on experience with Oracle Integration Cloud, REST APIs, SOAP services, and file-based integrations

Experience with Application Composer, Page Composer, Groovy scripting, OTBI, and BI Publisher

Nice to have

Oracle CX or Oracle Fusion Cloud certification

Experience with Oracle CPQ, Digital Customer Service, Visual Builder, or APEX

Knowledge of Oracle Fusion Subscription Management and Enterprise Contracts

Experience integrating Oracle CX with CRM, ERP, payment, banking, real-estate, or customer-portal applications

Understanding of DevOps, release management, and Oracle quarterly-update testing

Experience supporting multi-country and multi-entity Oracle Cloud environments

Familiarity with Agile, Waterfall, and hybrid implementation methodologies