Oracle CX Solution Architect

Birlasoft; Pune District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading technology company in Pune, Maharashtra, is looking for a seasoned professional with over 15 years of experience in the Oracle CX domain. The ideal candidate will have specific expertise in Oracle CX cloud and will be responsible for designing end-to-end customer experience architectures. Strong interpersonal and communication skills are necessary to gather and advocate for customer requirements. This role offers the chance to contribute to innovative solutions that enhance business efficiency.

Qualifications

• 15+ years in Oracle CX domain with 5+ years in Oracle CX cloud.
• Hands on experience with Oracle CX cloud products.
• Good communication and interpersonal skills.

Responsibilities

• Design and implement Oracle CX architectures and data flows.
• Build proof of concepts and demo environments.
• Gather and analyze customer requirements.

Skills

Oracle CX domain experience

Design end-to-end CX architectures

Data flows and integration patterns

Communication skills

Interpersonal skills

Soft skills

Experience with Chatbots

AI-driven service flows

Education

Relevant certifications in Oracle CX

Tools

Oracle Sales Cloud

Oracle Service Cloud

Oracle CPQ

Job description

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Role

• 15+ years in Oracle CX domain, with at least 5+ years in Oracle CX cloud working as pre-sales or client-facing solution architecture roles.
• Strong ability to design end-to-end CX architectures, data flows, and integration patterns.

Responsibilities

• Hands on experience in Oracle CX cloud products like Oracle Sales Cloud / CX Sales, Sales Planning & Forecasting, Incentive Compensation (OIC), Partner Relationship Management (PRM), Marketing & Engagement (Eloqua), Oracle Service Cloud, Field Service Cloud (OFSC), Oracle Commerce Cloud (OCC)
• Experience building POCs, demo environments, and prototypes.
• Experience in latest CX technologies like Chatbots, Digital Assistant, and AI-driven service flows etc.
• Working knowledge of SaaS implementation methodology (Oracle Unified Method – OUM / True Cloud Method)
• Experience of Oracle CPQ will be a plus
• Good to have certifications Oracle CX
• Good communication, interpersonal skill, and soft skills
• Should Gather, analyze, internalize, and advocate for the customer requirements around their selling processes.
• Prior EBS experience within last 5 years is nice to have.
• Must be well versed in EBS solutioning and implementation
• Should have exposure in migrating Oracle EBS to Fusion/Cloud.

Preferred Skills

Experience of Oracle CPQ will be a plus. Good to have certifications Oracle CX.