IND - Oracle Cloud CX Lead

NexInfo Solutions, Inc.; Chennai District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

NexInfo Solutions, Inc. is seeking an experienced Oracle CX Lead to manage and extend Fusion CX Sales and B2B Service implementations.

You will deliver customizations, enhancements, and break-fixes, ensuring performance, stability, and alignment with business goals. The ideal candidate brings 8–12 years of relevant experience, hands-on Oracle CX expertise, and a track record across end-to-end projects, including Redwood technology.

Qualifications

• Experience in implementing Oracle CX modules with at least two end-to-end projects using Redwood.
• Strong technical expertise in Oracle CX Sales and Fusion Service applications.
• Certifications in CX Sales, Fusion Service, or Redwood are highly desirable.
• UG or PG in CS, MIS, or related field; Oracle certifications preferred.

Responsibilities

• Design, customize, and configure Fusion CX Sales and B2B Service applications using Oracle tools.
• Diagnose and resolve technical issues to ensure system stability and performance.
• Develop enhancements, break-fixes, and new features based on business needs.
• Provide ongoing support and maintenance for Oracle B2B Sales and Service Cloud.
• Collaborate with cross-functional teams to deliver tailored solutions.
• Create and maintain technical documentation for all customizations.

Skills

Oracle CX modules

Redwood technology

Groovy scripting

SOAP/REST APIs

Visual Builder

DCS

BI Dashboards

VBCS development

Education

UG or PG in Computer Science or MIS

Tools

Redwood

Oracle VBCS

Visual Builder

SOAP/REST APIs

Job description

NexInfo is a premier consulting firm founded in 1999. We have been in business for 25+ years and work with clients of all sizes to achieve ‘Operational Excellence’ using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA.

Job Description:

We are looking for a highly skilled Oracle CX Lead with extensive technical expertise in customizing Fusion B2B Sales and Service applications. The role focuses on providing continuous support and maintenance for Oracle B2B Sales and Service Cloud implementations, resolving issues, and delivering enhancements and break-fixes to meet business needs.

Key Responsibilities:

• Design, customize, and configure Fusion CX Sales and B2B Service applications using tools and technologies such as custom objects, Redwood, BI Dashboards, Groovy scripting, SOAP/REST APIs, Visual Builder, and Digital Customer Service (DCS).
• Diagnose and resolve technical issues to ensure system stability and performance.
• Develop and implement enhancements, break-fixes, and new features based on business requirements.
• Provide ongoing support and maintenance for Oracle B2B Sales and Service Cloud implementations.
• Collaborate with cross-functional teams to understand requirements and deliver tailored solutions.
• Create and maintain technical documentation for all customizations and solutions.

Required Skills and Qualifications:

• Experience:8 to 12 years of relevant experience preferred.
• Hands-on experience in implementing Oracle CX modules with at least two end-to-end implementation projects involving Redwood technology.
• Certification in CX Sales, Fusion Service, or Redwood technology is highly desirable.
• Strong technical expertise in Oracle CX Sales and Fusion Service applications.
• Experience with Oracle Subscription Management and CPQ Cloud is an added advantage.
• Proficiency in custom objects, Redwood, BI Dashboards, Groovy scripting, SOAP/REST APIs, Visual Builder, and DCS.
• Expertise in Oracle VBCS (Visual Builder Cloud Service) development.
• Exceptional problem-solving and troubleshooting skills.
• Ability to work independently and deliver high-quality solutions in a dynamic, fast-paced environment.
• Knowledge of additional Oracle CX modules or products is a plus.
• UG or PG in Computer Science, Management Information Systems, Management Accounting, Business Administration, or related field.
• Certifications: Oracle Sales Cloud and Service Cloud - Implementation Specialist Certification preferred.