Oracle CX Senior Consultant (FTE) –(Functional Role) - Pune/ Remote

K20s - Kinetic Technologies Private Limited; Maharashtra; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

K20s - Kinetic Technologies Private Limited is seeking an experienced Oracle CX Senior Consultant to join its Oracle practice. In this client-facing role, you will lead implementations of Oracle Customer Experience solutions across several modules, delivering measurable business outcomes for clients in Qatar and beyond.

The ideal candidate will have 10+ years of experience, proven implementation success across key CX modules, and the ability to mentor junior consultants. This role offers opportunities for travel and professional growth.

Qualifications

• 10+ years of hands-on experience implementing Oracle CX.
• Minimum 3 end-to-end implementations across relevant modules.
• Experience in consulting or system integrator environment.

Responsibilities

• Lead full-cycle Oracle CX implementations.
• Develop functional and technical design documents.
• Act as the primary point of contact for client stakeholders.

Skills

Oracle Cloud

Sales Cloud

CX Unity

Service Cloud

CPQ

Oracle Integration Cloud

Agile

Oracle Analytics Cloud

Education

Bachelor's degree in a relevant field

Job description

Job Title

Oracle CX Senior Consultant

Location

Pune (Onsite) / Remote can consider

Duration

Long-term

Mandatory Skills

• Proven end-to-end implementation experience in at least four Oracle CX modules:
• Sales Cloud
• Marketing Cloud
• CPQ
• CX Unity / Customer Data Platform (first three are highly preferred)
• Minimum 3 end-to-end implementations covering the above modules
• Willingness to travel to Qatar, if required

Certifications

• Oracle Cloud CX Sales Implementation Professional (mandatory)
• At least one additional Oracle CX certification (Service, CPQ, Marketing Cloud, or CX Unity) – required
• Additional Oracle certifications are highly advantageous

Job Role

Company is seeking an experienced Oracle CX Senior Consultant to join its growing Oracle practice. In this client-facing role, you will lead end-to-end implementations of Oracle Customer Experience (CX) solutions across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity – delivering measurable business outcomes for enterprise and government clients across Qatar and the region.

You will serve as a trusted advisor and subject-matter expert, guiding clients through the full project lifecycle—from discovery and solution design through go‑live and post‑implementation support—while mentoring junior consultants and contributing to the continuous growth of our Oracle practice.

Key Responsibilities

• Lead full-cycle Oracle CX implementations across Sales Cloud, Service Cloud, Marketing Cloud (Eloqua/Responsys), CPQ, and CX Unity/Customer Data Platform.
• Own solution architecture, configuration, and technical design for enterprise client engagements.
• Conduct comprehensive requirements gathering workshops and translate business needs into scalable Oracle CX solutions.
• Develop and review functional and technical design documents, data migration plans, and integration architectures.
• Manage project workstreams, deliverables, and timelines in collaboration with project managers and client stakeholders.
• Lead system integration efforts with ERP, marketing automation, and third-party platforms via Oracle Integration Cloud (OIC).
• Act as the primary point of contact and trusted advisor for senior client stakeholders throughout engagements.
• Facilitate executive-level workshops, solution demonstrations, and steering committee presentations.
• Provide strategic guidance on Oracle CX roadmap planning, license optimization, and technology adoption.
• Proactively identify and manage project risks, issues, and change requests.
• Contribute to pre‑sales activities, including RFP responses, solution scoping, and client presentations.
• Develop reusable assets, accelerators, methodologies, and best‑practice documentation for the Oracle practice.
• Stay current with Oracle CX product releases, roadmap updates, and emerging capabilities.

Required Qualifications

• 10+ years of hands‑on experience implementing Oracle CX (formerly Oracle Sales Cloud / Engagement Cloud).
• Proven end-to-end delivery experience across at least four modules: Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity/Customer Data.
• Prior experience in a consulting or system integrator environment, managing multiple client engagements simultaneously.
• Demonstrated experience leading client-facing discovery sessions, solution workshops, and go‑live activities.

Technical Skills

• Deep configuration expertise in Sales Cloud—opportunity management, forecasting, territories, and incentive compensation.
• Strong hands‑on experience with Service Cloud—case management, SLAs, knowledge base, and digital customer service.
• Working knowledge of Marketing Cloud—Eloqua campaign orchestration and/or Responsys cross‑channel marketing.
• CPQ implementation experience covering product catalogs, pricing rules, approvals, and quote-to-order flows.
• Experience with Oracle CPQ advanced scripting and custom actions.
• Familiarity with CX Unity / Oracle Customer Intelligence for customer data unification and analytics.
• Experience with Oracle Integration Cloud (OIC) or equivalent middleware for CRM integrations.
• Solid understanding of data migration strategies, tools (FBDI, REST APIs), and governance practices.

Preferred Qualifications

• Exposure to Oracle Commerce Cloud or Oracle Field Service Cloud.
• Background in Agile/Scrum delivery methodologies.
• Experience with Oracle Analytics Cloud (OAC).
• Industry expertise in Government and Financial Services.

Skills Summary

• Oracle Cloud, Sales Cloud, CX, Oracle CX, CX Unity, Oracle Field Service Cloud, Agile, OAC, Service Cloud, CPQ, Scrum, Cloud, Oracle Analytics Cloud