Optometrist -Nizampet Kukatpally

Greytip Software Private Limited; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Greytip Software Private Limited in Hyderabad seeks a graduate with a pleasant personality and strong English communication skills to join the store team. You will assist customers in selecting eyeglasses and sunglasses and deliver outstanding service while collaborating with the team to meet store targets.

The role focuses on high customer satisfaction, handling queries, and coordinating with sales reps during peak periods, along with follow-up calls to gather feedback and support marketing

Qualifications

• Graduate with pleasant personality and strong communication skills.
• Fluent in English with excellent customer service.

Responsibilities

• Provide excellent customer service and guidance to customers.
• Assist customers in selecting eyeglasses and sunglasses.
• Work with store team to achieve targets.
• Handle customer queries and escalate when needed.
• Follow up with customers for feedback and SMS marketing blasts.
• Coordinate with Retail Sales Representatives during peak times.
• Help ensure monthly and annual sales targets are met.
• Follow store SOPs with the team.

Skills

Good communication

Fluent English

Pleasant personality

Education

Graduate

Job description

Responsibilities

• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOP's
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Job Benefits & Perks & Sales incentives

Requirements

• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.