Optometrist

Lenskart; Lucknow; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in Lucknow is seeking an Optometrist who blends eye care with sales, delivering expert eye-checks, dispensing and guidance on lenses and frames to ensure a superior customer experience.

In this role you will manage stock, handle POS transactions, and uphold SOPs. Freshers are welcome; a Diploma/BS in Optometry is required. Strong communication, listening and rapport-building skills help meet sales and service targets at the store.

Qualifications

• Diploma or Bachelor's in Optometry.
• Freshers welcome to apply.
• Strong communication and active listening skills.
• Ability to build rapport with customers.
• Willingness to learn and adapt to a dynamic environment.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Assist in stocktakes and maintain store standards.
• Explain prescriptions and recommend lenses and frames.
• Perform quality checks on lenses before handing over to customers.
• Achieve sales targets and follow SOPs.
• Maintain store cleanliness and security of equipment.

Skills

Customer focus

Communication

Active listening

Rapport building

Adaptability

Multitasking

Proactive ownership

Education

Diploma/ Bachelor in Optometry

Tools

POS system

Job description

Reporting to Store Manager Skip Level Areas Operations Manager

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Customer focus:

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has following the 12-step Optometry process at Lenskart, during the eye check-up

Eye check-up & dispensing

• Sharing the prescription clearly and educating the customer about single vision and progressive lenses while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

Store upkeep & maintenance

• Regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority