Optical Store Manager

Apollo Health and Lifestyle (AHLL); Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Apollo Health and Lifestyle (AHLL) is seeking an experienced store operations professional to supervise an optical store, drive sales, manage inventory, and improve profitability.

The role involves leading daily store activities, optimizing stock, implementing sales strategies, and ensuring compliance with policies while delivering excellent customer service and revenue growth.

Qualifications

• Graduate/MBA/PG Diploma in Retail or related field.
• Strong knowledge of retail store operations, inventory management, and merchandising.
• Proficient in MS Office (Excel) and retail ERP/POS systems.
• Understanding of sales management, customer service, and revenue generation strategies.

Responsibilities

• Supervise daily store activities
• Drive achievement of monthly, quarterly, and annual sales and revenue targets
• Develop and implement strategies to maximize sales, profitability, and overall store performance
• Monitor daily sales performance against targets and analyze trends to bridge gaps
• Ensure optimum stock availability and merchandising to maximize sales opportunities
• Monitor slow-moving and obsolete inventory and initiate corrective actions
• Identify opportunities for upselling, cross-selling, and promotions to enhance revenue
• Collaborate with procurement and supply chain for timely replenishment
• Track KPIs such as sales growth, inventory turnover, gross margin, and customer satisfaction
• Drive initiatives to improve customer experience and retention
• Manage attendance and roster of store personnel
• Ensure compliance with company policies and regulatory requirements
• Investigate and resolve inventory-related issues and escalations

Skills

Sales management

Customer service

Inventory management

Merchandising

Communication

Interpersonal skills

Multitasking

Selling healthcare services

Education

Graduation in a relevant field

MBA

PG Diploma in Retail Management

Tools

MS Office (Excel)

Retail ERP/POS systems

Job description

Role & responsibilities

Role is for Optical store

• Supervise daily store activities
• Drive the achievement of monthly, quarterly, and annual sales and revenue targets for the store.
• Develop and implement strategies to maximize sales, profitability, and overall store performance.
• Monitor daily sales performance against targets and take corrective actions to bridge gaps. Analyze sales trends, customer demand, and market opportunities to increase revenue.
• Ensure optimum stock availability and merchandising to maximize sales opportunities and minimize lost sales.
• Monitor slow-moving, non-moving, and obsolete inventory and initiate corrective actions.
• Identify opportunities for upselling, cross-selling, and promotional activities to enhance revenue.
• Collaborate with procurement and supply chain teams to ensure timely replenishment of fast-moving products.
• Track key performance indicators (KPIs) such as sales growth, inventory turnover, gross margin, and customer satisfaction.
• Drive initiatives to improve customer experience, increase customer retention, and generate repeat business.
• Manage and monitor the performance, attendance, and roster of store personnel.
• Ensure compliance with company policies, audit requirements, and statutory regulations.
• Investigate and resolve inventory-related issues and escalations.

Preferred candidate profile

• Education: Graduation /MBA / PG Diploma in Retail Management, Supply Chain Management, Marketing, or Business Administration is preferred.
• Specialized knowledge: Knowledge of retail store operations, inventory management, and merchandising.
• Proficiency in MS Office (especially Excel) and retail ERP/POS systems.
• Understanding of sales management, customer service, and revenue generation strategies.
• Basic computer proficiency with word and excel
• Good communication and Interpersonal skills
• Good convincing skill for selling od healthcare services
• Multitaskers
• Experience: Minimum 35 years of relevant experience in Stores/Warehouse operations, preferably with at least 12 years in a supervisory role. Hospital/homecare companies/clinics/polyclinics/Diagnostic centers