Ops Manager - Quick Commerce Last Mile, Amazon NOW

Amazon; Gurgaon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon Inc. in Gurgaon seeks a Manager to oversee dark store operations across multiple facilities in the city cluster. You will coordinate inventory control, staffing, workflow optimization, and quality assurance to support rapid, accurate order fulfillment.

The role requires strong leadership, experience in performance management, and the ability to scale improvements across the cluster while ensuring safety and compliance during shifts, including weekends and nights.

Qualifications

• 3+ years of experience in employee and performance management.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Oversee dark-store operations across multiple facilities in the urban cluster.
• Coordinate inventory, picking/packing processes, and quality control.
• Monitor systems, coordinate with delivery teams, and respond to disruptions.
• Allocate resources and track performance metrics across facilities.
• Ensure safety compliance and scalable operational improvements.

Skills

People management

Performance management

Inventory management

Operations coordination

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Description

The manager is tasked with overseeing operations for dark stores within a specific urban cluster, requiring meticulous coordination across multiple facilities strategically distributed throughout the city. This multifaceted role demands expertise in inventory management, staff supervision, operational workflow optimization, and quality control to ensure seamless functioning of these non-customer-facing hubs. The manager must maintain consistent operational standards across all locations while adapting to the challenges of each facility, implement efficient picking and packing processes, monitor technological systems that support operations, coordinate with delivery teams for smooth order hand-offs, and respond swiftly to operational disruptions. Additionally, they are responsible for resource allocation, performance metric tracking, compliance with safety regulations, and identifying opportunities for operational improvements that can be scaled across the entire cluster, ultimately contributing to the organization's commitment to rapid, accurate order fulfillment in the competitive quick-commerce landscape.

Basic Qualifications

• 3+ years of employee and performance management experience




• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience




• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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