Cluster Manager , Quick Commerce

Amazon.com; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon Now seeks a Cluster Manager to own dark store operations, develop the dark store network, and deliver best-in-class quick commerce experiences. You will drive regional/national initiatives, optimize building-level costs, and lead a team to ensure safety, productivity, and quality across Micro Fulfillment Centers.

You will monitor performance, implement process improvements, and collaborate cross-functionally to adopt best practices while building leadership pipelines and stakeholder

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise 3P run Micro Fulfillment Centers.
• Responsible for the overall Quality, Productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics.
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand the system interventions for order processing.
• Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Skills

People management

Performance management

Stakeholder management

Project management

Lean techniques

Cross-functional collaboration

Education

Bachelor's degree

Job description

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise 3P run Micro Fulfillment Centers.
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.