Cluster Manager , Quick Commerce

Amazon Inc.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon Now in Mumbai is seeking a Cluster Manager to own end-to-end dark stores operations, drive quick commerce excellence, and manage building-level cost efficiencies while expanding the dark stores network.

You will lead Micro Fulfillment Centers, ensure safety, quality, and productivity, and collaborate with stakeholders to adopt best practices and drive continuous process improvements across teams.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Lead and supervise 3P run Micro Fulfillment Centers.
• Responsible for the overall Quality, Productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to meet building objectives.
• Ensure building health and inventory metrics with quality standards.
• Collaborate with stakeholders and adopt best practices cross-functionally.
• Identify and lead process improvement initiatives.
• Understand system interventions for order processing and train teams on new processes.

Skills

Performance management

People management

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Description

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise 3P run Micro Fulfillment Centers.
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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