Area Manager, INFC

Amazon Inc.; Gurugram District; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Amazon Gurugram hub is seeking an experienced Manager to lead Quick Commerce Hub operations, overseeing both inbound and outbound functions. You will drive end-to-end workflow, ensure safety, quality, and productivity, and partner with area managers to balance labor across night shifts.

You will lead a large team of associates, implement performance metrics, and champion Lean process improvements to meet rapid delivery promises in a fast-paced environment.

Qualifications

• Experience managing both Inbound and Outbound operations.
• Night shift availability.
• Large-team leadership of 500+ associates.
• Direct management experience for employees and their performance.
• Experience with performance metrics and process improvement.
• Flexible to weekends and/or overnight shifts.

Responsibilities

• Lead both Inbound and Outbound flows end-to-end from receive to dispatch.
• Review forecasts and set productivity targets to meet building objectives.
• Balance labor with Area Managers for efficient shifts across IB/OB.
• Support safety programs and OSHA compliance for a safe environment.
• Identify and drive process improvements using Lean tools.

Skills

People management

Performance metrics

Process improvement

Lean techniques

Night shift flexibility

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Job Description

Manager, Quick Commerce Hub (Inbound & Outbound Operations)

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking a Manager for our Quick Commerce Hub (HU) to lead both the Inbound (IB) and Outbound (OB) functions. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. In the fast-paced world of Quick Commerce, speed, accuracy, and reliability are everything - and this role sits at the heart of making that happen.

Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department.

Responsibilities and Expectations

• Review the work forecasts and determine your productivity requirements to produce during the day/night to meet the overall building objectives.
• Partner with other Area Managers to balance labor, ensuring that you are operating a balanced and efficient shift across both inbound and outbound while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Own end-to-end Inbound and Outbound flow - from receive, stow, and inventory accuracy through pick, pack, and dispatch - to meet Quick Commerce delivery promises.

Supervisory Responsibilities

You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. This role involves directly leading a team of more than 500 associates across inbound and outbound operations.

In addition, one of the most important aspects of your job is to lead change at internet speed - innovation has made us the global company that we are today.

Additional Job Elements

• Regular bending, lifting, stretching, and reaching both below the waist and above the head
• Walking in the facility and around the area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking
• Ability to work in distribution environments that may be noisy, not air-conditioned
• Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic / Priority Requirements

• Experience managing both Inbound and Outbound operations - this is a priority requirement for the role
• Night shift availability - candidates must be available to work night shifts regularly
• Large-team leadership - proven experience directly managing a team of 500+ associates
• Direct management experience for employees and their performance
• Experience with performance metrics and process improvement (how, when, who)
• Candidates must be flexible to work weekends and/or overnight shifts regularly

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Company Culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers.