Fraud Operations Specialist

Citi; Maharashtra; On-site; INR 400,000 - 700,000; Full time

Job summary

Citi is seeking an Ops Support Specialist 4 in India to provide day-to-day operations support, document handling, and account maintenance in coordination with the Core Operations team. The role acts as a liaison among operations staff, relationship managers, and clients, while ensuring adherence to Citi policies and risk controls.

Ideal candidates have 0-3 years of relevant experience, strong Excel and Power BI skills, and familiarity with retail banking processes.

Qualifications

• 0-3 years of relevant experience.
• Advanced Excel with AI and Power BI knowledge.
• Retail domain knowledge and basic US Retail Banking understanding.
• Lean Certification is preferred.
• Experience with Credit Card domain processes and MS Excel is preferred.
• Strong numerical and data analysis skills.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems requiring investigation.
• Provide team assistance, lead special projects, train new hires, and allocate work as needed.
• Conduct basic analysis and research as well as workflow management.
• Support products and services across operational areas.
• Communicate information to senior managers and aid in risk mitigation and compliance.

Skills

Advanced Excel with AI

Power BI

Retail domain knowledge

US Retail Banking basics

Lean Certification

Credit Card domain experience

MS Excel

Education

Bachelor's Degree

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification

• 0-3 years of relevant experience
• Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)
• Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area area

Education

• Bachelor's Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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