Banking Operations Support Specialist

Citigroup Inc.; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Citigroup Inc. is seeking an Ops Support Specialist 5 in Chennai to provide day-to-day operations support across record maintenance, account setup, imaging, and coordination with Core Operations.

The role acts as a liaison among operations staff, relationship managers, project managers, custodians, and clients, ensuring accurate financial entries and adherence to Citi processes. You will participate in process improvements, assist training, and support a broad range of products while maintaining

Qualifications

• 2–4 years of banking operations experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and apply problem solve capabilities.
• Ability to work occasional weekends to support Pega releases and COB testing.
• Working knowledge of Pega and/or G36 functionality, CoB testing, and TRs.
• Demonstrated analytical skills and clear communication.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities to offer value added products and services.
• Communicate MIS indicators and secure approvals for correct entries.
• Facilitate training and assist staff questions in Disputes.
• Support a diverse array of products and services.
• Assist with Lean and process improvement projects.
• Resolve complex problems and escalate when needed.
• Assess risk and ensure compliance with laws and Citi policies.

Skills

Analytical skills

Problem solving

Written and verbal communication

Ability to work unsupervised

Willingness to work weekends

Education

High School diploma or equivalent

Tools

Pega

G36

CoB testing

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of relevant experience into banking operations
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Job Description

• Hands-on experience in Mortgage Operations, Loan Processing, Transaction Services, or Payment Services
• Experience performing transaction reconciliations
• Involved in financial calculations, data validation, or transaction-related calculations
• Have understanding of operational procedures, internal controls, and regulatory requirements

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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