ASI - Deployment & O&M

Zoho; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Zoho in Bengaluru is seeking a field operations lead to manage end-to-end FTTH network rollout, partner coordination, and field surveys. The role requires coordinating with partner teams to ensure high-quality deployment, adherence to timelines, and safety compliance.

The ideal candidate has 3–6 years of experience in telecom field operations, GPON/GEPON/PON knowledge, and a proven track record in delivering complex infrastructure projects with strong stakeholder management.

Qualifications

• Experience 3-6 years in functional domain and specialist knowledge in GPON/GEPON/PON.
• Proven ability to develop and implement operational procedures and best practices.
• Strong understanding of telecom infrastructure and field operations.

Responsibilities

• Capture soil strata, utility information, Right of Way formalities and charges for underground and aerial permissions.
• Collect pole information and perform home pass surveys as per company format.
• Onboard partner teams and oversee end-to-end FTTH network rollout with defined KPIs.
• Maintain daily progress reports and ensure timely material bookings by partner teams.
• Ensure safety compliance and supervise large partner teams including invoicing within timelines.
• Manage network maintenance, RMAs, spare parts and field support for ISP equipment.

Skills

Customer focus

Project coordination

Operational procedures

Strategic planning

Telecom infrastructure

Team leadership

Education

Bachelor's degree or equivalent

Job description

Key Skillset

• Put Customer First
• Coordination & Operations for ProjectManagement
• Proficiency in developing andimplementing operational procedures and best practices.
• Strategic Planning
• In-depth understanding oftelecommunications infrastructure, including fiberoptics, networking equipment,and signal transmission.
• Ability to motivate and lead a diverseteam.

Requirements

• Capture soil strata, utility information,Right of Way formalities and charges for Underground and Aerial permissions.
• Collect Electric/Light Poles information,building level information, and perform home pass surveys as per company format.
• Dark Fiber Routes and TelecomInfrastructure:
  • Conduct surveys for Dark Fiber routes,Telecom HH, and BTS as per operator [1] provided information.
  • Identify and finalize TPF POP locations.
  • Digitize information captured in GIS orequivalent platforms.
  • Handle ROW applications and follow-up forDemand Notes and subsequent permissions.
• Partner Onboarding and Network Rollout:
  • Onboard partner teams for execution.
  • Oversee end-to-end rollout of FTTHnetworks through partner teams, ensuring adherence to Quality standards, TAT, andKPIs.
  • Maintain Daily Progress Reports (DPR) andoversee material consumption bookings done by partner teams.
  • Ensure First Time Right deployment,conduct Acceptance tests directly or through third-party agencies, and clearpunch points within defined TAT.
• Safety and Team Management:
  • Ensure strict adherence to safetymeasures.
  • Manage and supervise large partner teamsand certify their invoices for work executed within defined timelines.
  • Oversee POP Infra work, including theinstallation and grouting of Networking Racks, I&C of Battery terminals, SMPS,Air-conditioning units, electrical work, and OLT installation through partner teams.
• Network Reporting and Maintenance:
  • Provide daily dashboard reporting forNetwork Uptime and MTTR for faults and alarms from the OSP network.
  • Work with complex network and switchingsystems, configure networks for smooth data service operations, and resolvetechnical issues promptly.
  • Oversee new and existing telecomequipment, hardware, and software upgrades, maintaining hardware faults at 1% ofinstalled network elements.
  • Generate RMAs for hardware inventory withrespective vendors.
  • Manage spare parts, ensuring timelyavailability and replacements.
  • Handle work order management within TAT,and oversee material tracking and management.
  • Perform PMT of ISP equipment as perschedule and provide field support.
  • Guide field teams in restoring hardwareand software faults.

What all qualifications do we expect

• We're looking for someone with a decenteducational background.
• Experience: 3-6 years in functionaldomain and Specialist knowledge in Technology – GPON/ GEPON/ PON.

Join us as

• Where at – Business location
• Hussle Period – Minimum 8 productivehours a day and 6 days a week

What policy, compliance we follow

• Safeguard the organization’s processesand policies.
• Strict adherence to SOP and the definedprocesses
• Encourage consistent and continuouscompliance is followed by all employees and vendors with safety and regulatoryrequirements, standards, and protocols.
• Confirm your actions are compliant as perInformation Security Policy