Hospitality Operations Supervisor - Goa

SaffronStays; Goa; On-site; INR 360,000 - 440,000; Full time

Job summary

SaffronStays in Goa is seeking an Operations Supervisor to oversee hospitality operations across properties and ensure service standards are met. You will conduct regular audits, brief caretakers, manage guest needs, and coordinate with departments to deliver seamless guest experiences.

A proactive attitude, travel readiness across locations, and a valid private vehicle are essential. In this role you will maintain budgets, record financials accurately, and drive process improvements to enhance

Qualifications

• Excellent relationship management with guests.
• Willingness to travel across properties.
• Own private vehicle with valid license.
• Proactive in job duties.

Responsibilities

• Conduct Weekly, Monthly, and Quarterly Audits
• Conduct Launch and other critical audits
• Assess urgent needs/upgrades at properties and follow-up
• Conduct daily briefing/training of caretakers
• Ensure all services are updated on the property at all times
• Evaluating caretakers' performance and sharing feedback with reporting authority
• Collaborate with all departments to ensure smooth operations
• Anticipate guest needs and respond promptly & accordingly
• Ensure guest-oriented approach is cultivated and maintained in the team
• Maintain standards for staff performance and customer service
• Execute short-term and long-term action plans for Operations
• Guide and assist caretakers in day-to-day operations
• Anticipate guest needs and suggest appropriate experiences
• Actively seek guest feedback during stay and address complaints
• Maintain cordial relationships with regular guests
• Ensure all financial transactions are recorded with precision
• Ensure travel and other expenses are per budgets
• Roll out new processes efficiently
• Contribute to improving processes for efficient operations
• Explore opportunities for new guest experiences
• Ensure product/service quality per SOPs
• Assist other departments to achieve common business goals

Skills

Relationship management

Travel ready

Private vehicle required

Job description

Company Brief:

SaffronStays is a growing Micro Hospitality brand disrupting the hospitality market. We curate private vacation home experiences, making our member's vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have homes in the best destinations across India & are looking to increase our presence on a national level.

Role: Operations Supervisor

Department: Hospitality Operations

No. of Requirement: 1

Remuneration: up to 4lpa

Location: Goa

Job Description:

• Conducting Weekly, Monthly, and Quarterly Audits
• Conducting Launch and other critical audits
• Assessing urgent needs /upgrades at properties and follow-up
• Conducting daily briefing /training of caretakers
• Ensure all the services are updated on the property at all times
• Evaluating caretakers performance and sharing feedback with reporting authority
• Work collaboratively with all departments to make sure operations are running smoothly in tandem with one another
• Anticipate all guest needs and respond promptly & accordingly
• Ensure Guest oriented approach is cultivated and maintained in the team
• Maintain standards for staff performance and customer service
• Executing short-term and long-term action plans for the Operations department
• Guiding and Assisting caretakers in day-to-day operations
• Anticipating guest’s needs and suggesting appropriate experiences to the guests.
• Actively seeking guest feedback during guest’s stay and ensuring his stay is delightful
• Ensuring all the guest's feedback/ complaints are addressed on the highest priority
• Taking guest feedback and maintaining a cordial relationship with regular guests
• Ensuring all the financial transactions are recorded with precision
• Ensuring the travel and other expenses are as per budgets
• Rolling out new processes efficiently
• Contribute to improving processes for efficient operations
• Exploring opportunities for new guest experiences
• Ensuring the product and service quality is as per standard operating procedures
• Assisting other departments to achieve common business goals

Requirements:

• Being proactive during the job
• Excellent relationship management skills with guests
• Extensive Travelling across properties as required by the organization
• A private vehicle is necessary with a valid license