Hospitality Operations Manager - Goa

SaffronStays; Goa; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

SaffronStays in Goa is seeking an Operations Manager to oversee hospitality operations across our portfolio of private vacation homes. You will conduct audits, lead training sessions, and coordinate with other departments to ensure smooth daily operations.

The role emphasizes guest satisfaction, staff performance, and cost control, with a focus on maintaining service standards and driving continuous process improvements.

Qualifikationen

• Bachelor's degree in Business/Management/Hospitality is required.
• Experience in hospitality operations, audits, and training is preferred.
• Strong communication and leadership skills to manage cross-functional teams.

Aufgaben

• Schedule and conduct weekly, monthly, and quarterly audits of properties.
• Lead launch audits and follow-up on urgent property needs/upgrades.
• Conduct regular training sessions for the team and evaluate performance.
• Collaborate with other departments to ensure smooth operations across properties.
• Anticipate guest needs and maintain a guest-oriented service culture.
• Ensure staff performance standards and customer service quality.
• Assist in drawing short-term and long-term action plans with leadership.
• Support supervisors in day-to-day operations and decision making.
• Conduct monthly/quarterly reviews and set monthly goals.

Kenntnisse

Audits

Training

Guest Service

Cross-Department Collaboration

Budgeting & Cost Control

Process Improvement

Team Leadership

Ausbildung

Bachelor's Degree in Business/Management/Hospitality

Jobbeschreibung

SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 150+ homes in the best destinations across Maharashtra (Alibaug, Lonavala, Pune, Karjat, Khandala, Nashik, Igatpuri, Kamshet, Wada) and Goa & are looking to increase our presence on a national level.

Designation: Operations Manager

Department: Hospitality Operations

Location: Goa

Roles and Responsibility:

• Scheduling and conducting Weekly, Monthly, and Quarterly Audits of properties.
• Conducting Launch and other critical audits
• Following up on urgent needs /upgrades at properties
• Conducting regular training sessions for the team
• Evaluating employee’s performance and sharing feedback with reporting authority
• Work collaboratively with other departments to make sure operations are running smoothly in tandem with one another
• Anticipate all guest needs and respond promptly & accordingly.
• Ensure Guest oriented approach is cultivated and maintained in the team
• Maintain standards for staff performance and customer service
• Assisting Operations managers in drawing short-term and long-term action plans
• Guiding and Assisting supervisors in day-to-day operations
• Support supervisors in critical decision making
• Conducting monthly and quarterly reviews with the team and setting goals for the next month
• Ensuring effective communication across teams and departments
• Contribute to cost optimization in the region
• Ensuring all the guests’ feedback/ complaints are addressed on priority by the team
• Taking guest feedback and maintaining a cordial relationship with regular guests
• Ensuring all the financial transactions are recorded with precision
• Ensuring the travel and other expenses are as per budgets
• Rolling out new processes and guiding team members in the process.
• Contribute to improving processes for efficient operations
• Ensuring the product and service quality is as per standard operating procedures
• Assisting other departments to achieve common business goals

Requirements:

Qualification: Bachelor's Degree in Business/Management/Hospitality

Company Website is: www.saffronstays.com