IT Operations Analyst

Joblet-AI; India; Remote; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

Joblet-AI is seeking an IT Operations Analyst to join our fully remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your functional area.

In this role, you will independently manage day-to-day projects, collaborate with distributed teams, and act on client feedback to refine processes. You will troubleshoot complex operational issues and serve as a trusted contact for vendors and clients.

Qualifications

• 3–5 years of progressive success in a relevant functional role.
• Highly organized with strong prioritization abilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication.
• Experience thriving in a fully remote, distributed environment.

Responsibilities

• Independently drive day-to-day project execution and ensure timely delivery.
• Collaborate across remote departments to achieve shared objectives.
• Gather, synthesize, and act on critical client feedback to improve processes.
• Serve as a reliable point of contact for external vendors, partners, or clients.
• Troubleshoot and resolve complex operational or customer issues.

Skills

3-5 years in relevant role

Strong prioritization

Helpdesk/CRM software

Excellent communication

Remote/distributed work experience

Job description

We are actively seeking a highly motivated IT Operations Analyst to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities

• Independently drive day-to-day project execution and ensure timely delivery.
• Collaborate seamlessly across remote departments to achieve shared objectives.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Act as a reliable point of contact for external vendors, partners, or clients.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications

• 3-5 years of demonstrated, progressive success in a relevant functional role.
• Highly organized methodology with a strong ability to prioritize effectively.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.

What You’ll Bring

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.