Operations Specialist (Non Voice Process) - Mumbai

First Advantage Global Operating Center (GOC); Mumbai; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Professional development

Paid time off

Volunteer time off

Medical benefits

Global EAP

Employee groups

Job summary

First Advantage Global Operating Center (GOC) is seeking an Operations Specialist to handle inbound and outbound calls for references, education, and employment verifications. The role requires meticulous attention to detail and strong analytical skills to deliver comprehensive reports to clients.

You will coordinate with multiple departments, update databases, and manage client orders while upholding First Advantage’s commitment to fair employment practices and excellence in background

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments; update database and complete verification report.
• Setting up client orders.
• Completing database check.
• Work allocation duties.
• Quality checks.

Job description

What You'll Do

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned.
• (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments Update database and complete verification report.
• Setting up client orders.
• Completing database check.
• Work allocation duties.
• Quality checks.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer.

We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.

Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.

We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster.

Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale.

For more information, please visit our website at https://fadv.com/.

Professional Development and Benefits

• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program*
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year

*Must meet hourly work requirement to be eligible