Operations Specialist - Control Tower

SkyCell AG; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

SkyCell AG is seeking an Operations Specialist to ensure smooth logistics across regions. You will coordinate shipments, reverse logistics, warehousing, and container movements while acting as a key contact for customers, suppliers, and internal teams.

Based in Hyderabad, you will troubleshoot issues, maintain data and documentation, and drive process improvements to deliver reliable, efficient pharma logistics services worldwide.

Qualifications

• Deep knowledge of logistics or supply chain operations, preferably pharma or cold chain.
• Experience coordinating international shipments and customer-facing operations.
• Proven ability to drive process improvements and operational efficiency.

Responsibilities

• Execute, monitor, and maintain checklists for warehousing, shipping, and reverse logistics.
• Schedule client shipments and reverse logistics bookings for efficient execution.
• Serve as primary contact for internal/external stakeholders to ensure strong relationships.
• Troubleshoot supplier issues and implement country-level improvements and resolutions.
• Maintain Master Data and ensure regulatory compliance across countries.

Skills

Logistics expertise

Global shipments

Reverse logistics

Cross-functional leadership

Data accuracy

Tools

Excel

SkyNet

ERP

Job description

Job Description:

As an Operations Specialist, you’ll help ensure the smooth and efficient execution of our logistics operations across regions. You’ll coordinate shipments, reverse logistics, warehousing and container movements while acting as a key point of contact for customers, suppliers and internal teams. You’ll also troubleshoot operational issues, maintain accurate data and documentation, and identify opportunities to improve processes and service delivery.

Location: We need this individual to be within commutable distance to Hyderabad, India given it is an on-site position.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life‑saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

• Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.
• Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.
• Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.
• Growth Opportunities: We believe in investing in our people - continuous learning and development are key pillars of SkyCell.
• Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

• Execute, monitor, and maintain checklists and operational activities, including positioning, reverse logistics, warehousing, reception, QC, and container selection
• Schedule and monitor client shipments and reverse logistics bookings to ensure efficient execution
• Act as the primary contact for internal and external stakeholders and collaborate with colleagues and third-party agents to ensure operational efficiency and strong customer relationships
• Troubleshoot supplier issues and identify, communicate, and implement country-level setup improvements and resolutions
• Maintain Air/Ocean Fact Sheets across Excel, system, and SkyNet platforms
• Identify transactions and tasks requiring special handling, recommend process improvements to management, and implement approved resolutions within assigned responsibilities
• Maintain knowledge of freight forwarding and logistics services, including order management, reverse logistics, customs brokerage, monitoring/control services, and cost optimization
• Generate, file, and maintain accurate customer records, reports, shipment documentation, and related operational data
• Ensure compliance with customer SOPs, company standards, government filings, and applicable regulations in each country
• Maintain, update, and clean Master Data

What You'll Bring:

• Deep expertise in logistics, supply chain, or operations, preferably in the pharmaceutical or cold chain industry
• Proven leadership experience in an international and cross-functional environment
• Strong knowledge of operational processes, including container logistics, service center management, and reverse logistics
• Experience in managing or contributing to digital transformation and automation initiatives