Operations Integrations Consultant

Persistent Systems; Pune District; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Company-sponsored education

Long-term career development

Job summary

Persistent Systems is seeking an experienced Operations Integrations Consultant to ensure the successful transition of projects into BAU operations through comprehensive operational readiness, governance, and support integration activities.

The role requires leading PTO assessments, ORRs, AMS onboarding, and the creation and validation of runbooks for production support, BC and DR plans, plus robust governance and escalation frameworks.

Qualifications

• 10–16 years of IT experience with production support exposure.
• Proven PTO assessments and Operational Readiness Reviews (ORRs) experience.
• Experience with AMS onboarding and support operating model implementation.
• Authoring, reviewing, and validating runbooks for BC/DR and production support.
• Strong governance, incident, problem, and change management knowledge.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead PTO assessments and ORRs to ensure applications are production-ready.
• Drive AMS onboarding and establish effective operational support models.
• Define and validate operational runbooks for production support activities.
• Develop BC and DR runbooks to ensure organizational resilience.
• Establish governance, escalation, and support procedures.
• Facilitate handovers from projects to production support teams.
• Lead KT sessions and ensure readiness of support teams for new solutions.
• Manage hypercare during project-to-operations transitions.
• Support incident, problem and change management across production environments.
• Identify operational risks and ensure adherence to governance standards.
• Collaborate with engineering, infrastructure, security, and operations teams.
• Monitor readiness metrics and continuously improve transition processes.

Skills

Operational governance

Incident management

Change management

PTO assessments

Operational readiness

AMS onboarding

Runbooks development

BC/DR planning

Knowledge transfer

Stakeholder management

ITIL practices

Job description

We are seeking an experienced Operations Integration Consultant to ensure the successful transition of projects into Business-as-Usual (BAU) operations through comprehensive operational readiness, governance, and support integration activities. The ideal candidate will possess strong experience in production support environments, operational readiness reviews, support model onboarding, and business continuity planning. In this role, you will drive operational excellence by establishing support frameworks, validating operational processes, and enabling seamless knowledge transfer to support teams. You will work closely with engineering, operations, and business stakeholders to ensure smooth operational transitions and long-term service stability.

• Role: Operations Integrations Consultant
• Location: All Persistent Locations
• Experience: 10 to 16 Years
• Job Type: Full Time Employment

What You'll Do:

• Lead Permit to Operate (PTO) assessments and Operational Readiness Reviews (ORRs) to ensure applications and solutions are production-ready.
• Drive Application Management Services (AMS) onboarding and establish effective operational support models.
• Define, author, review, and validate operational runbooks for production support activities.
• Develop and maintain Business Continuity (BC) and Disaster Recovery (DR) runbooks to ensure organizational resilience.
• Establish operational governance processes, escalation frameworks, and support procedures.
• Facilitate operational handovers from project teams to production support teams.
• Lead knowledge transfer (KT) sessions and ensure operational teams are fully prepared to support new solutions.
• Manage hypercare activities during project-to-operations transitions and stabilization periods.
• Support incident, problem, and change management processes across production environments.
• Identify and mitigate operational risks and ensure adherence to governance standards.
• Enable disconnected-mode operations and establish strategies to maintain service continuity during outages and network disruptions.
• Collaborate with engineering, infrastructure, security, and operations teams to ensure operational requirements are addressed throughout the project lifecycle.
• Monitor operational readiness metrics and continuously improve transition and onboarding processes.
• Drive stakeholder alignment and communication throughout operational transition initiatives.

Expertise You'll Bring:

• 10 to 16 years of overall IT experience with significant exposure to production support and operational governance environments.
• Strong experience leading Permit to Operate (PTO) assessments and Operational Readiness Reviews (ORRs).
• Deep understanding of Application Management Services (AMS) onboarding and support operating model implementation.
• Proven experience authoring, reviewing, and validating Operations, Business Continuity (BC), and Disaster Recovery (DR) runbooks.
• Experience managing production support environments, service operations, and operational governance processes.
• Strong knowledge of incident management, problem management, change management, and service transition frameworks.
• Hands-on experience establishing escalation management procedures and support governance models.
• Proven ability to lead knowledge transfer activities and hypercare support for large-scale programs.
• Understanding of operational resilience, business continuity planning, and disaster recovery strategies.
• Experience working with cross-functional stakeholders across engineering, operations, infrastructure, and support organizations.
• Strong analytical, troubleshooting, risk management, and problem-solving capabilities.
• Excellent stakeholder management, communication, and presentation skills.
• Ability to drive operational excellence across complex enterprise environments.
• Familiarity with ITIL-based service management practices and operational frameworks.
• Experience working in large-scale enterprise transformation or modernization programs.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."