Operations Integrations Consultant

Persistent Systems Limited; Pune District; Hybrid; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Education support

Long service awards

Flexible work hours

Competitive compensation

Job summary

Persistent Systems Limited seeks an experienced Operations Integrations Consultant to ensure smooth transitions of projects into BAU through operational readiness, governance, and support integration activities. You will work with engineering, operations, and business stakeholders to ensure long-term service stability.

The role requires 10–16 years in IT with strong production support and operational governance experience.

Qualifications

• 10 to 16 years of IT experience with production support and governance environments.
• Strong experience leading PTO assessments and Operational Readiness Reviews (ORRs).
• Deep understanding of AMS onboarding and support operating model implementation.
• Proven ability to author, review, and validate Operations, BC, and DR runbooks.
• Experience managing production support environments, service operations, and governance processes.

Responsibilities

• Lead PTO assessments and ORRs to ensure production readiness.
• Drive AMS onboarding and establish effective operational support models.
• Define and validate operational runbooks for production support activities.
• Develop BC and DR runbooks to ensure resilience.
• Establish governance processes, escalation frameworks, and support procedures.

Skills

PTO assessments

Operational Readiness Reviews

AMS onboarding

Runbooks creation

BC/DR planning

Incident management

Change governance

Stakeholder management

ITIL practices

Risk management

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

We are seeking an experienced Operations Integration Consultant to ensure the successful transition of projects into Business-as-Usual (BAU) operations through comprehensive operational readiness, governance, and support integration activities. The ideal candidate will possess strong experience in production support environments, operational readiness reviews, support model onboarding, and business continuity planning. In this role, you will drive operational excellence by establishing support frameworks, validating operational processes, and enabling seamless knowledge transfer to support teams. You will work closely with engineering, operations, and business stakeholders to ensure smooth operational transitions and long-term service stability

• Role: Operations Integrations Consultant
• Location: All Persistent Locations
• Experience: 10 to 16 Years
• Job Type: Full Time Employment

What You'll Do:

• Lead Permit to Operate (PTO) assessments and Operational Readiness Reviews (ORRs) to ensure applications and solutions are production-ready.
• Drive Application Management Services (AMS) onboarding and establish effective operational support models.
• Define, author, review, and validate operational runbooks for production support activities.
• Develop and maintain Business Continuity (BC) and Disaster Recovery (DR) runbooks to ensure organizational resilience.
• Establish operational governance processes, escalation frameworks, and support procedures.
• Facilitate operational handovers from project teams to production support teams.
• Lead knowledge transfer (KT) sessions and ensure operational teams are fully prepared to support new solutions.
• Manage hypercare activities during project-to-operations transitions and stabilization periods.
• Support incident, problem, and change management processes across production environments.
• Identify and mitigate operational risks and ensure adherence to governance standards.
• Enable disconnected-mode operations and establish strategies to maintain service continuity during outages and network disruptions.
• Collaborate with engineering, infrastructure, security, and operations teams to ensure operational requirements are addressed throughout the project lifecycle.
• Monitor operational readiness metrics and continuously improve transition and onboarding processes.
• Drive stakeholder alignment and communication throughout operational transition initiatives.

Expertise You'll Bring:

• 10 to 16 years of overall IT experience with significant exposure to production support and operational governance environments.
• Strong experience leading Permit to Operate (PTO) assessments and Operational Readiness Reviews (ORRs).
• Deep understanding of Application Management Services (AMS) onboarding and support operating model implementation.
• Proven experience authoring, reviewing, and validating Operations, Business Continuity (BC), and Disaster Recovery (DR) runbooks.
• Experience managing production support environments, service operations, and operational governance processes.
• Strong knowledge of incident management, problem management, change management, and service transition frameworks.
• Hands-on experience establishing escalation management procedures and support governance models.
• Proven ability to lead knowledge transfer activities and hypercare support for large-scale programs.
• Understanding of operational resilience, business continuity planning, and disaster recovery strategies.
• Experience working with cross-functional stakeholders across engineering, operations, infrastructure, and support organizations.
• Strong analytical, troubleshooting, risk management, and problem-solving capabilities.
• Excellent stakeholder management, communication, and presentation skills.
• Ability to drive operational excellence across complex enterprise environments.
• Familiarity with ITIL-based service management practices and operational frameworks.
• Experience working in large-scale enterprise transformation or modernization programs.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?