Operations Specialist

First Advantage; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

First Advantage in Bengaluru is seeking a verification associate to manage inbound and outbound calls for employment, education and other references verifications. You will obtain verification information via phone, fax, mail, and update contact data in the database while answering inquiries from candidates and clients about background check status.

The role requires excellent English, basic computer skills (Microsoft Office and web browsers), and willingness to work from office in the night

Qualifications

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft Office and Web browsers.
• Must be amenable to work from office in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as: Setting up client orders, Completing database check, Work allocation duties, Quality checks.

Skills

English language

Computer basics

Night shift

Tools

Microsoft Office

Web browsers

Job description

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You May Need to be Successful:

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
• Must be amenable to work from office in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule

Interview Mode

Willing to come to First Advantage Office (ITPL) in Bengaluru for a F2F Interview Process.