Operations Manager (US Logistics)

Keka Technologies Private Limited; Mohali; On-site; INR 5,731,000 - 8,596,000; Full time

Job summary

Keka Technologies Private Limited is seeking an Operations Manager to oversee US logistics operations, coordinating dispatch, customer support, and internal teams to ensure timely delivery and service quality. With 3+ years of experience in logistics or operations management, you will lead a small team, monitor daily targets, and implement process improvements.

This role requires strong leadership, excellent Excel reporting skills, and the ability to manage multiple tasks in a fast‑paced

Qualifications

• Bachelor's degree in business, logistics or related field.
• 3+ years of experience in logistics or operations management.
• Experience managing operational teams preferred.

Responsibilities

• Monitor operational performance and daily targets.
• Coordinate with dispatch, customer support, and management teams.
• Identify operational issues and implement solutions.
• Ensure timely completion of daily tasks.
• Prepare daily and weekly operational reports.
• Monitor service quality and process compliance.
• Train and guide team members.
• Improve operational processes and efficiency.
• Handle customer escalations when required.
• Ensure company policies are followed.

Skills

Logistics operations

Leadership

Communication

Problem solving

Excel & reporting

Multi-tasking

Education

Bachelor's degree in Business/Logistics/Supply Chain

Tools

Microsoft Excel

Job description

Job Title: Operations Manager (US Logistics)

Experience: 3+ Years

Employment Type: Full-time

Job Summary

We are looking for an Operations Manager to oversee daily logistics operations for US trucking. The candidate will ensure smooth coordination between dispatch, customer support, and internal teams while maintaining service quality.

Key Responsibilities

• Monitor operational performance and daily targets.
• Coordinate with dispatch, customer support, and management teams.
• Identify operational issues and implement solutions.
• Ensure timely completion of daily tasks.
• Prepare daily and weekly operational reports.
• Monitor service quality and process compliance.
• Train and guide team members.
• Improve operational processes and efficiency.
• Handle customer escalations when required.
• Ensure company policies are followed.

Required Skills

• Good understanding of logistics operations.
• Strong leadership and people management skills.
• Good communication and coordination skills.
• Strong problem-solving ability.
• Good knowledge of Microsoft Excel and reporting.
• Ability to manage multiple tasks.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or a related field.
• 3+ years of experience in logistics or operations management.
• Experience managing operational teams is preferred.