Operations Manager

Awign; Bengaluru; On-site; USD 6,822 - 11,370; Full time

Job summary

An established industry player is on the lookout for an experienced Operations Manager to lead their last mile delivery operations. This role involves strategic planning, team leadership, and performance monitoring to ensure timely and efficient service delivery. You will manage vendor and client relationships while ensuring compliance with regulations and standards. The ideal candidate will possess strong analytical and problem-solving skills, along with the ability to motivate teams in a fast-paced environment. Join a dynamic team where your contributions will drive operational excellence and customer satisfaction.

Qualifications

• 4+ years in last mile delivery operations management, preferably in e-commerce.
• Strong analytical skills with data-driven decision-making capabilities.

Responsibilities

• Oversee and optimize last mile delivery operations for efficiency and cost-effectiveness.
• Lead a team of drivers and warehouse staff to ensure high performance.

Skills

Analytical Skills

Problem-Solving Skills

Team Leadership

Communication Skills

Vendor Management

Client Management

Education

Bachelor's degree in Business Administration

Logistics or Supply Chain Management

Tools

Excel

Data Visualization Tools

Job description

We are seeking an experienced Operations Manager to join our dynamic team. The ideal candidate will have a minimum of 4 plus years of hands-on experience in managing Productions/last mile delivery operations/ fleet management/ fleet sourcing in a fast-paced environment. As an Operations Manager, you will be responsible for overseeing and optimizing all aspects of our last mile delivery operations to ensure timely, efficient, and cost-effective delivery of goods to our customers.

PRIMARY RESPONSIBILITIES

• Strategic Planning: Develop and implement strategic plans to optimize last mile delivery operations, including route planning, vehicle utilization, and resource allocation.
• Team Leadership: Lead and motivate a team of delivery drivers and warehouse staff to ensure high performance, productivity, and adherence to company policies and procedures.
• Performance Monitoring: Continuously monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as necessary to meet or exceed operational targets.
• Quality Assurance: Implement quality assurance processes to maintain the highest standards of service delivery and customer satisfaction, including timely resolution of delivery issues and customer complaints.
• Vendor Management: Manage relationships with third-party delivery vendors and carriers to ensure alignment with company standards and service level agreements.
• Client Management: Manage relationships with clients to ensure alignment with company standards and service level agreements.
• Compliance: Ensure compliance with all relevant regulations and safety standards governing last mile delivery operations, including driver licensing, vehicle maintenance, and transportation regulations.
• Cost Management: Identify opportunities to reduce costs and optimize operational expenses without compromising service quality or delivery performance.
• Continuous Improvement: Drive a culture of continuous improvement by implementing best practices, standard operating procedures (SOPs), and performance metrics to enhance operational efficiency and effectiveness.

DESIRED EXPERIENCE

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
• Minimum of 4 plus years of experience in last mile delivery operations management, preferably in the e-commerce or logistics industries.
• Proven track record of successfully leading and managing teams in a fast-paced, high-volume environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners.
• Proficiency in using Excel and data visualization tools.
• Knowledge of industry regulations and compliance requirements related to last mile delivery operations.
• Flexibility to work extended hours, including evenings and weekends, as needed.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Consulting

Industries

Technology, Information and Internet, Staffing and Recruiting, and Human Resources Services