Operations Manager (Technical Process)

24 7 ai; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

24 7 ai is seeking a capable manager in Hyderabad to lead customer service or retail operations. The role requires proven leadership, coaching, and the ability to drive performance across multiple teams in a fast-paced environment.

You will be responsible for raising key metrics such as FCR, ASAT, AHT, sales conversion, and shrinkage while ensuring high service levels and customer satisfaction. Graduate candidates with strong stakeholder management are encouraged to apply.

Qualifications

• Graduate degree required.
• Managerial experience in customer service or retail operations.
• Experience coordinating multiple teams in fast-paced environments.

Responsibilities

• Provide strong leadership, coaching, and performance management.
• Drive key metrics: FCR, ASAT, AHT, Sales Conversion, AOV, Shrinkage, Attrition.
• Manage stakeholder relationships and drive process improvements; handle pre- and post-sales inquiries at scale.

Skills

Leadership

Coaching

Performance management

Stakeholder management

Process improvement

Customer inquiries

Team management

Education

Graduate

Job description

Summary of essential job functions

Proven experience in a managerial role within customer service or retail operations.

Must & Minimum requirements (Education Qualification & Work Experience)

Graduate

Job Responsibilities

• Strong leadership, coaching, and performance management skills.
• Ability to drive key metrics: FCR, ASAT, AHT, Sales Conversion, AOV, Shrinkage, and Attrition.
• Expertise in stakeholder management and process improvement. Experience in handling pre- and post-sales customer inquiries at scale. Ability to manage multiple teams in a fast-paced, high-performance environment.