Assistant Manager - Operations Management

Artex Risk Solutions; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Artex Risk Solutions in Mumbai, Maharashtra, India is seeking a mid-level professional to lead customer-focused initiatives. The role emphasizes turning client feedback into actionable insights and driving loyalty and retention.

You will supervise day-to-day work, guide junior team members, and ensure adherence to policies and procedures while balancing delivery timelines and stakeholder expectations. Strong project management and coaching skills are essential for success.

Qualifications

• Minimum 3 years of relevant work experience.
• Associates degree or technical education required.
• Ability to gather, evaluate feedback and present insights to stakeholders.

Responsibilities

• Act as the voice of customers in the organization.
• Gather and evaluate client feedback and present insights to stakeholders.
• Support customer loyalty and retention initiatives.
• Be well-versed on technical aspects of products and share tips to use features.
• Act as tech leaders and supervise the day-to-day work of junior contributors.
• Ensure policies and procedures are understood and followed by reports and stakeholders.
• Apply good project management to make sound judgments and choose alternatives.
• Coach junior team members and contribute to appraisals/feedback.
• Allocate work and ensure delivery within defined timeframes.
• Possess relevant work experience and knowledge.

Skills

Project management

Team leadership

Coaching

Customer insights

Problem solving

Education

Associates Degree, Vocational/Technical education or equivalent

Job description

Responsibilities

• Professionals in this group act as voice of the customers in the organization.
• They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
• They play a crucial role in creating customer loyatly and retention.
• Professionals are expected to be well-versed on the technical side of organizations products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe.
• They possess relevant work experience and desired knowledge.

Qualifications

Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.