Operations Manager, Sort Center

Amazon; Ahmedabad District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Amazon in Gujarat seeks an Operations Manager to lead a shift, drive performance and ensure smooth information flow across stakeholders. The role emphasizes data-backed decisions and process improvements to enhance customer experience and business continuity.

The ideal candidate has 2+ years in people or performance management, a Bachelor's degree, and strong Excel/SQL data skills. Join a fast-paced, customer-obsessed team delivering results.

Formación

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsabilidades

• Managing a shift, identifying opportunities to improve team performance and driving change.
• Developing/referring to performance metrics to drive team performance and business results.
• Identifying business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information and data to relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (Excel, Access, SQL) and perform adhoc reporting and analysis.

Conocimientos

Performance management

Data analysis

Communication

Educación

Bachelor's degree or equivalent

Herramientas

Excel

SQL

Descripción del empleo

Description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – ASSPL – Gujarat

Job ID: A10571588