Operations Manager

Amazon; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon is hiring an Operations Manager for our Last Mile team in Chennai. The role focuses on performance management, training, and coordinating with multiple stakeholders to ensure smooth delivery operations.

The position involves managing a multi-layer team, driving stores performance, and resolving day-to-day escalations while coordinating with cross-functional teams to meet defined goals.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Account Management: Manage and drive growth of channel partners/stores with Amazon.
• Training: Deliver training and coaching of Amazon processes, products, operating model and SOPs.
• Coordinate with operations teams for new product launches and partnerships.
• Reporting: Maintain and publish routine reporting on stores performance and business with Amazon.
• Team Management: Build and manage a multi-layer team and coach staff to meet targets.
• Manage relationships with stores for mutual growth and retention.
• Drive stores against goals such as Volume and other metrics.
• Handle day-to-day escalations and be available for issues round the clock.
• Stakeholder management (internal/external) and support station operations.

Skills

Performance management

Training

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Description

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Operation Manager for our Last Mile team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

Description

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Operation Manager for our Last Mile team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking an Ops Manager for our Delivery Station to support the Site lead in performance management and driving the operational plan to deliver defined above goal performance.

Title: Operations Manager

Location: Chennai

Key job responsibilities

• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Tamil Nadu

Job ID: A10441943