Operations Manager – LMS & ERP

Iron Systems, Inc; Amritsar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Iron Systems, Inc. is seeking an Operations Manager to own the day-to-day execution for Open Sikhiya and ERPNext, focusing on operations, follow-up, and process management.

The role requires strong coordination across faculty, students, and technology teams, with a bias for practical problem solving and process improvements; LMS/ERP familiarity is a plus.

Qualifications

• Experience in operations coordination and process improvement.
• Excellent organizational and follow-up abilities.
• Comfort with technology and basic troubleshooting.
• Experience with LMS, ERPNext, or SaaS platforms is a plus.

Responsibilities

• Daily operational coordination for Open Sikhiya and ERPNext.
• Live class readiness, scheduling coordination, attendance follow-up and post-class closure.
• Course, batch and recorded-content operations on Open Sikhiya.
• Student and faculty coordination for routine platform and operational issues.
• ERPNext helpdesk coordination, ticket tracking and follow-up with respective owners.
• Data and workflow follow-up to ensure records, approvals and processes move on time.
• Cross-functional follow-up across Academic, Faculty, Students, Operations and Technology teams.
• Daily/weekly trackers, status reports, pending-action lists and escalation summaries.
• SOPs, checklists and simple process improvements for recurring activities.
• Escalation of genuine technical issues with enough information for the technology team to act quickly.

Skills

Operations & coordination

Excel / Google Sheets

Ticket & follow-up management

LMS / ERP / SaaS administration

User support & triage

Documentation & SOPs

Written & verbal communication

Basic tech troubleshooting

Job description

Job Role

We are building a digital learning ecosystem around Open Sikhiya and ERPNext. We are looking for an Operations Manager who can take ownership of the day-to-day execution that keeps these platforms, teams and processes moving.

This is primarily an operations role.

Around 85–90% of the role is operational coordination, follow-up, support, process management and execution. Around 10–15% is basic technology/platform administration and issue triage. You do not need to be a developer — you need to be comfortable with technology and know how to resolve things.

Key Responsibilities

• Daily operational coordination for Open Sikhiya and ERPNext.
• Live class readiness, scheduling coordination, attendance follow-up and post-class closure.
• Course, batch and recorded-content operations on Open Sikhiya.
• Student and faculty coordination for routine platform and operational issues.
• ERPNext helpdesk coordination, ticket tracking and follow-up with respective owners.
• Data and workflow follow-up to ensure records, approvals and processes move on time.
• Cross-functional follow-up across Academic, Faculty, Students, Operations and Technology teams.
• Daily/weekly trackers, status reports, pending-action lists and escalation summaries.
• SOPs, checklists and simple process improvements for recurring activities.
• Escalation of genuine technical issues with enough information for the technology team to act quickly.

Daily Activities

• Start with the operational priorities: classes, users, pending actions, tickets and critical dependencies.
• Coordinate with the right people and make sure actions have clear owners and timelines.
• Follow up until work is actually completed — not just until someone says they will do it.
• Handle routine LMS/ERP issues independently and elevate only when specialist support is required.
• Keep trackers and reports updated so management has visibility without having to ask for every update.
• Spot recurring issues and suggest a better process, checklist or automation.
• Prepare a concise daily/weekly update covering completed work, pending items, risks and support required.

Who We're Looking For

We are looking for a dependable operator and problem-solver, not a pure technical specialist.

The strongest candidate will be someone who enjoys making things happen, is comfortable with follow-ups, and can work independently without constant direction.

• You naturally take ownership and close the loop.
• You are highly organized and strong at follow-up.
• You can manage several priorities without losing track of details.
• You communicate confidently with faculty, students, managers and technical teams.
• You are comfortable using technology even if you are not a developer.
• You can learn new platforms quickly and are willing to understand how systems work.
• You remain calm when classes, users or operational activities need immediate attention.
• You notice gaps before they become bigger problems.
• You prefer solving problems rather than explaining why they are someone else's responsibility.

Skills

• Operations and coordination
• Strong Excel / Google Sheets
• Task, ticket and follow-up management
• Basic LMS / ERP / SaaS administration
• User support and issue triage
• Documentation and SOPs
• Clear written and verbal communication
• Basic understanding of technology and troubleshooting

Good To Have

• Experience with an LMS, ERPNext, CRM, helpdesk or SaaS platform.
• Experience in EdTech, education, technology or business operations.
• Experience coordinating multiple teams or external/internal stakeholders.
• Basic understanding of integrations, APIs or software workflows.

Key Success Criteria

• Live classes and platform activities are prepared and followed through reliably.
• Pending actions, tickets and dependencies are visible and actively managed.
• Faculty and users know where to go for support and receive timely responses.
• ERPNext and Open Sikhiya operational data remain accurate and up to date.
• Technical issues reach the right team with proper information instead of becoming open-ended escalations.
• Recurring problems reduced because the underlying process improves.