Operations Manager – IT Services / ERP Solutions

OneTo7 Solutions; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Competitive fixed salary

Performance-linked incentives

Opportunity for growth to Head of Operations/COO

Job summary

A technology services firm in Hyderabad is seeking an Operations Manager to oversee daily execution and internal operations. The role involves managing projects, coordinating teams, and improving operational efficiency, ensuring smooth project delivery while supporting the Founder. The ideal candidate has 3–7 years of relevant experience and is comfortable working in a fast-moving environment, with a focus on accountability and hands-on execution.

Qualifications

• 3-7 years experience in IT services, ERP/software implementation, or project/operations management.
• Experience in small or mid-size companies preferred.
• Ability to manage people and priorities effectively.
• Process-oriented thinking; comfortable in fast-moving, early-stage environments.
• Ability to say “no” when process or scope is violated.

Responsibilities

• Own daily execution across projects and internal teams.
• Monitor project progress against scope and timelines.
• Help document and refine SOPs.
• Provide concise updates to the Founder.
• Ensure smooth handover from sales to delivery.
• Run daily/weekly internal syncs; track attendance and workload; ensure SOPs and CRM usage.
• Provide concise updates to the Founder and share weekly operational metrics.
• Cross-functional handovers from sales to delivery; assist onboarding and branch expansion.

Skills

IT services

ERP / software implementation

Project / operations management

Excellent communication

Process-oriented thinking

People management

Fast-paced environments

No scope creep

Job description

Operations Manager – IT Services / ERP Solutions

We are looking for an Operations Manager who will take complete ownership of day-to-day execution and internal operations of our IT / ERP services company.

This role works directly with the Founder and acts as the execution backbone of the organization — ensuring projects move on time, teams follow process, and daily operations run smoothly, so leadership can focus on growth, marketing, and strategy.

This is a hands-on role, not a reporting-only or idea-only position.

Key Responsibilities

1. Day-to-Day Operations Ownership

• Own daily execution across projects and internal teams
• Track project timelines, deliverables, and dependencies
• Ensure tasks are planned, assigned, and followed up
• Identify bottlenecks early and escalate risks proactively
• Ensure nothing is blocked due to lack of coordination

2. Project & Delivery Management

• Monitor project progress against scope, timelines, and approved hours
• Ensure Change Requests (CRs) are identified and processed correctly
• Prevent scope creep through disciplined execution
• Coordinate between sales, functional consultants, and developers
• Support smooth project kickoff, execution, and closure
• Run daily / weekly internal syncs
• Track attendance, availability, and workload
• Ensure team follows SOPs, timesheets, CRM, and approvals
• Handle first-level people issues and performance follow-ups
• Build execution discipline without micromanagement

4. Process & SOP Implementation

• Help document and refine SOPs with the Founder
• Enforce usage of defined tools and processes
• Improve operational efficiency through structured workflows
• Ensure consistency across branches and teams

5. Reporting & Founder Communication

• Provide clear, concise updates to Founder:
  • What’s on track
  • What’s delayed
  • What’s risky
  • What needs a decision
• Share weekly operational summary and metrics
• Be the Founder’s inside operations

6. Cross-Functional Coordination

• Ensure smooth handover from sales to delivery
• Coordinate presales support and implementation readiness
• Support onboarding of new hires and interns
• Assist in branch expansion and replication of processes

What This Role Does NOT Own

• Company vision & long-term strategy
• Pricing philosophy and final commercials
• Marketing content and branding decisions
• Final hiring and firing decisions

(These remain with the Founder.)

Required Skills & Experience

Experience

• 3–7 years experience in:
  • IT services
  • ERP / software implementation
  • Project / operations management
• Experience working in small or mid-size companies preferred
• Excellent communication and follow-up skills
• Ability to manage people and priorities
• Process-oriented thinking
• Comfortable working in fast-moving, early-stage environments
• Ability to say “no” when process or scope is violated

Preferred Background (Any One)

• Operations / Delivery Manager in IT services
• Project Manager in ERP / software company
• Senior functional consultant ready to move into operations
• IT services lead with strong coordination skills

Compensation & Growth

• Competitive fixed salary (based on experience)
• Performance-linked incentive tied to operational KPIs
• Direct exposure to business decisions and company growth
• Opportunity to grow into a Head of Operations / COO role

Working Style & Culture Fit

• Ownership-driven, not clock-driven
• Comfortable with accountability
• Practical, not theoretical
• Respect for structure and discipline
• Long-term mindset

This role requires hands-on in execution.

Candidates looking only for high-level management or reporting roles may not be suitable.

One internal hiring principle (for you)

“ person must reduce my daily involvement, not add another layer.”