ROLE PURPOSE
The ERP Executive is the day-to-day custodian of the company's ERP system. The role exists to make sure that what happens on the shop floor, in the stores and in the accounts department is recorded in the ERP accurately, completely and on time so that management can rely on system reports to make decisions. The holder is the first point of contact for every ERP user in the business, owns the integrity of master data, and drives the discipline that keeps the system trustworthy.
This is a hands-on, transaction-level role rather than a technical development role. Success looks like clean data, users who know how to use the system correctly, and month-end closing that happens without last-minute reconciliation.
Role & responsibilities
1. Master data management
- Create, update and deactivate master records items, BOMs, vendors, customers, price lists, tax codes, warehouses, chart of accounts entries strictly through the approved request-and-authorisation process.
- Enforce naming conventions, coding structures and mandatory fields; prevent duplicate and orphan records.
- Run periodic master data audits and clean up exceptions before they distort reports.
2. Transaction processing & monitoring
- Monitor daily entry of purchase orders, goods receipts, material issues, production entries, stock transfers, sales orders, delivery notes and invoices across departments.
- Identify pending, incomplete, back-dated or incorrectly posted transactions each day and chase the responsible user until they are corrected.
- Ensure documents move through their approval workflows and do not sit unactioned.
3. Inventory & reconciliation support
- Support physical stock counts - prepare count sheets from the system, capture results, investigate variances and process approved adjustments with documented justification.
- Reconcile system stock against physical stock and against the ledger; escalate unexplained differences.
- Track slow-moving, negative and zero-value stock and flag it to the relevant department heads.
4. Reporting & MIS
- Generate and circulate the standard daily, weekly and monthly report pack on schedule.
- Build and maintain custom reports, dashboards and filters within the ERP's reporting tools; extract data to Excel for ad-hoc management analysis.
- Validate report figures before circulation - the ERP Executive is accountable for numbers leaving the system, not just for pressing the button.
5. User support & training
- Act as first-level support: log, triage and resolve user issues; escape genuine system defects to the ERP Manager or implementation partner and follow them to closure.
- Induct new joiners on the modules relevant to their role and run refresher sessions where recurring errors are seen.
- Write and maintain simple standard operating procedures, checklists and quick-reference guides for each transaction users perform.
6. Process improvement
- Observe how each department actually works in the system, identify manual workarounds and duplicate effort, and propose configuration or process changes to remove them.
- Gather and document user change requests with a clear business case, and coordinate with the implementation partner on scope, testing and delivery.
- Maintain an up-to-date record of system configuration, customisations and change history.
Preferred candidate profile
Essential
- Graduate in Commerce, Business Administration, Information Technology, Computer Applications or Engineering.
- 2-5 years of hands-on experience working inside a mid-market ERP - Odoo, Tally Prime / Tally ERP 9, Zoho, Focus, Marg, ERPNext, BUSY, Microsoft Dynamics Business Central or similar. Experience on any one platform is acceptable; the ability to learn the company's system quickly matters more than the brand.
- Practical working knowledge of at least three of: purchase, inventory / stores, production, sales & dispatch, and accounts modules - including how entries in one module affect the others.
- Strong Excel skills - lookups, pivot tables, filtering and cleaning large exports.
- Sound understanding of business documents and their flow: indent, PO, GRN, material issue, delivery challan, invoice, credit/debit note.
- Accuracy and attention to detail; comfortable checking the same thing twice.
- Clear written and spoken communication; able to explain a system step to a non-technical user without jargon.
Desirable
- Involvement in an ERP implementation, migration or module rollout, including data migration and user acceptance testing.
- Exposure to a manufacturing environment and to BOM, batch or job-work concepts.
- Working knowledge of GST, e-invoicing and e-way bill handling within the ERP.
- Experience preparing SOPs or conducting user training.
Behavioural attributes
- Persistent. Much of the job is getting other departments to do their part on time; the holder must follow up firmly and pleasantly.
- Process-minded. Prefers to fix the cause of a recurring error rather than correct the same entry every week.
- Discreet. Has visibility of pricing, cost and payroll-adjacent data and treats it as confidential.
- Service-oriented. Treats internal users as customers, whatever their level of system literacy.