Operations Manager

Techsara Solutions; Ahmedabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A training and placement institute in Ahmedabad is hiring an Operations Manager to oversee night shift operations. The role requires strong leadership skills, process orientation, and the ability to manage cross-functional teams. The ideal candidate will have over 5 years in operations management with experience in improving productivity and quality. Comfort with working on-site during US shifts is required. The position offers a dynamic work environment focused on making a positive impact through employment.

Qualifications

• 5–10+ years of experience in operations management, preferably in service operations.
• Strong leadership experience managing teams and driving targets.
• Excellent process orientation with SOPs and quality control.

Responsibilities

• Own end-to-end execution of daily operations during the night shift.
• Document, standardize, and improve SOPs for operations workflows.
• Track daily KPIs and maintain operational dashboards.

Skills

Leadership

Process orientation

Communication

Conflict resolution

Stakeholder management

Tools

Excel

Google Sheets

CRMs

Project tools

Job description

Techsara Solutions is a US-based training and placement institute, operating since 2022, with a mission focused on Impact through Employment. We help job seekers who are already in the United States secure roles in the US market through a clear, step-by-step training process in the AI/ML domain. With teams in both the US and India, we’re able to support candidates consistently, and we’ve steadily grew our strength over time.

Role Overview

We are hiring an Operations Manager to run day-to-day operations for our Ahmedabad center during the night shift. This role ensures smooth execution across teams, strong process discipline, timely reporting, and high-quality delivery. You’ll work closely with leadership and cross-functional managers (HR, Training, Customer Success, Marketing/Application teams, Support) to improve productivity, reduce bottlenecks, and build scalable operating systems.

Key Responsibilities

1) Daily Operations & Execution Management

• Own end-to-end execution of daily operational activities during the night shift
• Ensure teams meet productivity targets, timelines, and service quality standards
• Run shift kick-offs, huddles, and end-of-day reviews with action items
• Identify blockers and resolve them quickly through structured escalation and follow-ups
• Lead and coordinate multiple teams/team leads (direct or dotted-line reporting)
• Set clear goals, monitor outputs, and enforce accountability and discipline
• Coach team leads on planning, prioritization, and execution consistency
• Ensure proper coverage planning, shift rosters, and handovers across functions

3) Process Design, SOPs & Continuous Improvement

• Document, standardize, and improve SOPs for recurring operations workflows
• Build checklists and controls to reduce errors and rework
• Conduct root cause analysis for repeated issues and implement corrective actions

4) Performance Metrics, Reporting & Dashboards

• Track daily/weekly KPIs: productivity, turnaround time (TAT), quality, backlog, escalations
• Maintain operational dashboards and share insights with leadership
• Use data to forecast capacity requirements and optimize team allocation
• Monitor adherence to process and quality—implement audits where needed

5) Quality Management & Compliance

• Establish quality standards, review mechanisms, and internal audits
• Ensure all operational activities follow company guidelines, documentation practices, and confidentiality requirements
• Maintain readiness for leadership reviews and internal reporting

6) Stakeholder & Cross-Functional Collaboration

• Coordinate with HR on staffing needs, attendance issues, and performance concerns
• Partner with Training teams on session planning, trainer scheduling, and training operations readiness
• Work with Customer Success/Support teams to ensure candidate experience consistency
• Act as the execution bridge between leadership and frontline teams

7) Culture & Professionalism

• Set a high bar for professionalism, communication, and ownership across the floor
• Create a structured operating rhythm: daily plans, reviews, and continuous improvementsSupport a strong workplace environment aligned with Techsara’s mission: Impact through Employment

Required Qualifications

• 5–10+ years of experience in operations management (service operations preferred)
• Strong leadership experience managing teams and driving targets/KPIs
• Excellent process orientation: SOPs, checklists, quality control, and reporting
• Strong communication, conflict resolution, and stakeholder management skills
• Comfortable working on-site in a US shift

Preferred Qualifications

• Experience in staffing, training institutes, BPO/KPO, or high-volume operations environments
• Strong Excel/Google Sheets skills; exposure to CRMs/Project tools is a plus
• Ability to scale operations from "people-driven" to "process-driven" execution

What Success Looks Like (First 90 Days)

• Clear SOPs and operating rhythm implemented across teams
• Noticeable reduction in delays, rework, and escalations
• Stable reporting dashboards with accurate daily performance visibility
• Improved team discipline, productivity consistency, and quality outcomes
• Strong cross-team coordination and smoother handovers