Operations Manager - Healthcare

r3 Consultant; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Transport facility provided during night shifts

Night shift allowance

Health insurance for five immediate family members

Incentives available for every hiring

Job summary

A recruitment consulting firm is seeking an Operations Manager to lead talent acquisition efforts in healthcare. This role focuses on developing strategies, managing recruitment teams, and ensuring top talent acquisition while aligning with business growth. The ideal candidate should have 7–9 years of experience, including management roles, and strong leadership skills. Knowledge of recruitment practices and ATS tools is essential. Benefits include transport during night shifts, night shift allowances, and health insurance for family members.

Qualifications

• 7–9 years of experience, including at least 2 years in a management role.
• Bachelor’s or master’s degree in Human Resources, Business Administration, or a related field.
• Strong knowledge of recruitment best practices, sourcing strategies, and employment laws.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in ATS, recruitment automation tools, and LinkedIn Talent Solutions.
• Data‑driven mindset with the ability to analyze and improve hiring processes.
• Ability to work in a fast‑paced, high‑growth environment.

Responsibilities

• Develop and implement effective talent‑acquisition strategies to meet business needs.
• Oversee the full‑cycle recruitment process, from sourcing to onboarding.
• Drive innovative sourcing techniques to attract top‑tier candidates.
• Ensure alignment of hiring processes with organizational goals and employer branding.
• Manage day‑to‑day operations of the recruitment voice process, ensuring smooth operations and meeting all KPIs and SLAs.
• Mentor and develop a team of recruiters and talent sourcers.
• Set performance targets and ensure achievement of hiring KPIs.
• Provide training and guidance on best recruitment practices.
• Collaborate with account management to forecast requisition volumes and adjust staffing levels accordingly.
• Continuously review and refine existing workflows to improve operational efficiency and reduce costs while maintaining service quality.
• Use performance data to identify trends and propose solutions to enhance productivity and improve offer rates.
• Ensure all operations comply with regulatory requirements, client guidelines, and internal quality standards.
• Lead regular quality audits and calibrations to ensure consistent call handling and script adherence.
• Provide actionable feedback to agents based on quality reviews to support their growth.

Job description

Operations Manager - Healthcare

Company: r3 Consultant

Location: Pune, Maharashtra, India

Summary: We are seeking a highly motivated manager to lead and optimize our talent acquisition efforts within the healthcare sector. The ideal candidate will develop hiring strategies, manage the recruitment team, oversee the end‑to‑end hiring process, and ensure the acquisition of top talent while supporting business growth.

Responsibilities

• Develop and implement effective talent‑acquisition strategies to meet business needs.
• Oversee the full‑cycle recruitment process, from sourcing to onboarding.
• Drive innovative sourcing techniques to attract top‑tier candidates.
• Ensure alignment of hiring processes with organizational goals and employer branding.
• Manage day‑to‑day operations of the recruitment voice process, ensuring smooth operations and meeting all KPIs and SLAs.
• Mentor and develop a team of recruiters and talent sourcers.
• Set performance targets and ensure achievement of hiring KPIs.
• Provide training and guidance on best recruitment practices.
• Collaborate with account management to forecast requisition volumes and adjust staffing levels accordingly.
• Continuously review and refine existing workflows to improve operational efficiency and reduce costs while maintaining service quality.
• Use performance data to identify trends and propose solutions to enhance productivity and improve offer rates.
• Ensure all operations comply with regulatory requirements, client guidelines, and internal quality standards.
• Lead regular quality audits and calibrations to ensure consistent call handling and script adherence.
• Provide actionable feedback to agents based on quality reviews to support their growth.

Requirements

• 7–9 years of experience, including at least 2 years in a management role.
• Bachelor’s or master’s degree in Human Resources, Business Administration, or a related field.
• Strong knowledge of recruitment best practices, sourcing strategies, and employment laws.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in ATS, recruitment automation tools, and LinkedIn Talent Solutions.
• Data‑driven mindset with the ability to analyze and improve hiring processes.
• Ability to work in a fast‑paced, high‑growth environment.

Benefits

• Transport facility provided during night shifts.
• Night shift allowance.
• Health insurance for five immediate family members.
• Incentives available for every hiring.