Head Facilities

ARC Arora Projects; Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

ARC Arora Projects is seeking a diligent Facilities Operations Manager to oversee end-to-end services for commercial IT/ITES projects in Gurugram. You will ensure contractual commitments are met within budgets, maintain SLA/KPI, and lead back-office setup including energy conservation initiatives.

You will coordinate with government bodies, manage office maintenance, store/inventory, and liaise with clients to deliver seamless operations.

Qualifications

• Experience in Commercial IT/ITES Projects.
• Knowledge of management methods and techniques.
• Proficiency in English.
• Dynamic personality with strong client-facing skills.
• Excellent communication and organizational abilities.

Responsibilities

• Ensure services delivered per contract and budget.
• Maintain SLA & KPI per contract; handle matters confidentially.
• Prepare and submit management reports as required by client.
• Organize and prioritize tasks with attention to detail.
• Manage operational risk and document it.
• Oversee back-office setup for new systems and energy conservation.
• Oversee cafeteria management, employee engagement, and space management.
• Ensure smooth operations of mechanical, electrical, plumbing and civil works.
• Liaise with government/regulatory bodies for sanctions/approvals.
• Prepare and supervise maintenance of statutory records.
• Process invoices and allocate to cost centers.
• Oversee office maintenance (replacements, repairs).
• Store management and inventory control.
• Coordinate with finance for partner payments.

Skills

Client communication

Operations management

English proficiency

Multi-tasking

Dynamic personality

Stakeholder liaison

Job description

Role & responsibilities

Ensuring that all the services are delivered in line with the contractual commitments and within budgets

Maintaining SLA & KPI as per contract. Ability to handle matters with extreme tact and confidentiality

Preparation and submission of management reports/analysis as and when required by client

Excellent organizational skills, ability to set priorities, attention to details

Managing operational risk management and documenting it

Handling back- office operation for establishing new system and processes in the office, including energy conservation methods

Overseeing various operations, including the cafeteria management, employee engagement activities & initiatives, space management etc.

Take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility

Liaising with government and regulatory bodies like Local Government Agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises

Preparing and supervising maintenance of statutory records

Orders and receives invoices, distributes according cost center

Responsible for office maintenance (replacements, repairs, etc.)

Store Management- maintenance / issuance of items, stock take etc.

Verifies items billed against items ordered and received and reconciles differences through follow-up with the vendor and/or other employees.

Follow ups with the finance team for the payment of service partners.

Preferred candidate profile

Must have Experience in Commercial IT/ITES Projects

Excellent knowledge of management methods and techniques

Proficiency in English.

Dynamic personality.

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills