Operations Manager ( E - Commerce )

Rentokil Initial; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading e-commerce company in Mumbai is looking for an Operations Manager to drive sales performance and optimize the online customer experience. The ideal candidate will have 3-5 years of experience in e-commerce operations and digital marketing. Responsibilities include spearheading marketing efforts, analyzing sales data, and managing customer retention programs. Proficiency in Microsoft Office and knowledge of e-commerce platforms like Amazon and Shopify is preferred. Interested candidates should email their resume and current salary details.

Qualifications

• Graduates with relevant experience in e-commerce may also be considered.
• Up to 4-5 years of experience in e-commerce, digital marketing, online retail operations, or marketplace management.
• Proficiency in Microsoft Office Suite, particularly MS Excel, PowerPoint, and Word.

Responsibilities

• Drive sales performance and analyze past performance.
• Ensure a user-friendly online experience.
• Spearhead digital marketing efforts.
• Make decisions about products, pricing, and promotions.
• Write management reports on sales performance.

Skills

E-Commerce Operations Knowledge

Analytical & Data Interpretation Skills

Excellent Communication Skills

Digital Marketing Awareness

Project & Time Management

Customer Experience Focus

Conversion rate optimization

Problem-Solving & Continuous Improvement

Go getter attitude

Stakeholder Management

Strategic Thinking & Planning

Education

Any Graduate

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Designation

Operations Manager (E-Commerce)

Location

Mumbai (Goregaon W)

Qualification

Any Graduate

Experience

3 - 5 Years

Role & Responsibilities

• Driving sales performance, analysing past performance, and setting realistic targets
• Ensuring the online experience is user-friendly and on-brand, and managing customer retention and loyalty programs
• Spearheading digital marketing efforts, and analysing competitors to identify opportunities and threats
• Making decisions about products, pricing, and promotions
• Writing management reports on sales performance, and presenting insights to stakeholders
• Using historical data to forecast future trends
• Conducting experiments to test different website elements, marketing campaigns, or pricing strategies

Key Result Areas

• E-Commerce Operations Management
• Sales Performance & Revenue Growth
• Website & Customer Experience Optimization
• Product & Pricing Management
• Digital Marketing & Campaign Support
• Data Analysis & Business Reporting
• Customer Retention & Loyalty Initiatives
• Experimentation & Conversion Optimization
• Process Improvement & Experimentation

Competencies (Skills Essential To The Role)

• E-Commerce Operations Knowledge
• Analytical & Data Interpretation Skills
• Excellent Communication Skills
• Digital Marketing Awareness
• Project & Time Management
• Customer Experience Focus
• Conversion rate optimization
• Problem-Solving & Continuous Improvement
• Go getter attitude
• Stakeholder Management
• Strategic Thinking & Planning

Preferred Candidate Profile

• Graduates with relevant experience in e-commerce may also be considered.
• Up to 4-5 years of experience in e-commerce, digital marketing, online retail operations, or marketplace management.
• Proficiency in Microsoft Office Suite, particularly MS Excel, PowerPoint, and Word, with the ability to analyse data, prepare reports, and create presentations.
• Basic knowledge of Adobe Acrobat for document editing and management is preferred.
• Familiarity with e-commerce platforms and marketplace ecosystems (such as Amazon, Flipkart, Shopify, etc.) will be an added advantage.

Interested candidates can also share resume on the email below along with Current CTC / Expected CTC / Notice Period.

Email: [e-mail]