Operations Manager – Delivery Excellence

Indovance; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Indovance is seeking an Operations Manager – Delivery Excellence to lead on-time delivery, quality, and process optimization across engineering and BIM projects. You will oversee resource planning, standardization of delivery methodologies, and governance with clients worldwide.

The role emphasizes driving Lean practices, QMS improvements, and data-driven decision making to boost productivity and client satisfaction. Based in Pune with global collaboration.

Qualifications

• 15+ years in Engineering Services, BIM, or related sectors.
• Minimum 4–5 years leading delivery operations or multi-team projects.
• Proven track record in improving delivery performance and customer satisfaction.
• Strong exposure to Quality Management Systems (QMS) and Lean/Six Sigma.
• Experience with ERP and project planning tools such as NetSuite and Deltek.

Responsibilities

• Own on-time delivery across projects and accounts with governance.
• Lead resource planning, forecasting, and utilization to optimize productivity.
• Develop scalable delivery frameworks and SOPs.
• Drive automation and digital adoption in workflows with BIM/AI.
• Manage weekly, monthly, quarterly business reviews with clients.
• Build a high-performance culture focused on accountability and outcomes.

Skills

Delivery leadership

Quality management

Process improvement

Stakeholder management

Data analytics

Tools

NetSuite

Deltek

Job description

Operations Manager – Delivery Excellence

Indovance Inc. was founded in 2003, and maintains headquarters in Apex, North Carolina, United States with operations team, Indovance Private Limited, based in Pune, India. All our operations are ISO 9001:2015 certified, making us a budding process driven organization. Our clients range from mid-sized firms to Fortune 500 companies and are located across the globe.

One of our key strategies is to partner with emerging talent around the country and grow together as a company. We employ a team of 500 enthusiasts with experience level ranging from 0 to 30+ years and that gets us the right mix of talent and expertise in the domain. We are an equal opportunity employer. Our philosophy is “Hire characters; train skills.” We are always on the lookout for employees that share our Core Values and can help drive our Vision.

To know more, visit us at www.indovance.com and follow us at our social handles – Facebook & LinkedIn

Job Description

1. Delivery Excellence & Operational Performance (35%)

On-Time Delivery Ownership

• Ensure consistent achievement of delivery commitments across all projects and accounts.
• Establish delivery governance mechanisms to monitor project health, risks, dependencies, and
• Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.

Resource & Capacity Optimization

• Lead workforce planning, forecasting, project allocation, and utilization management.
• Optimize resource deployment to maximize productivity while maintaining quality standards.
• Eliminate operational inefficiencies and reduce non-billable effort.

Process Excellence

• Develop scalable delivery frameworks, SOPs, and best practices.
• Improve throughput and turnaround times through Lean operational practices.
• Standardize planning and execution methodologies across teams.

Digital & Automation Adoption

• Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
• Drive technology adoption to improve productivity, quality, and delivery speed.
• Identify opportunities for workflow digitization and process simplification.

2. Quality Excellence & Continuous Improvement (30%)

Build a Quality-First Culture

• Transform quality from an inspection function into an organizational mindset.
• Ensure quality ownership remains within delivery teams and not solely with QC functions.
• Promote prevention-based quality practices across all programs.

Quality Management Framework

• Strengthen and continuously improve Quality Management Systems (QMS).
• Define quality standards, review mechanisms, and process controls.
• Ensure adherence to internal and client-specific quality requirements.

Root Cause Analysis & Corrective Actions

• Institutionalize RCA methodologies to eliminate recurring issues.
• Drive continuous improvement initiatives using data and quality metrics.
• Create closed-loop feedback systems between production, QC, and customer teams.

Quality Performance Management

Monitor and report:

3. Productivity & Profitability Management (20%)

Productivity Leadership

• Establish productivity baselines and improvement targets across business units.
• Develop measurement systems for output, efficiency, and utilization.
• Drive continuous productivity improvements through process optimization and workforce capability

Operational Efficiency

• Identify and eliminate process waste, delays, and effort leakages.
• Improve delivery margins through effective utilization and workflow optimization.
• Leverage automation and standardization to increase overall throughput.

Performance Analytics

• Implement dashboards and KPI reviews for operational decision-making.
• Conduct regular performance reviews with managers and team leaders.
• Use predictive analytics for forecasting workload, capacity, and delivery performance.

4. Client Success & Business Growth (10%)

Strategic Client Partnership

• Develop strong relationships with key clients across the US and UK markets.
• Understand client business objectives and align delivery strategies accordingly.
• Act as a trusted operational advisor for delivery and quality improvement initiatives.

Account Growth Support

• Partner with Sales and Account Management teams to support account expansion.
• Improve customer retention through consistent delivery performance and service excellence.
• Identify opportunities for additional services, efficiencies, and value creation.

Governance & Communication

• Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
• Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
• Ensure transparent communication of risks, actions, and improvement plans.

High-Performance Culture

• Build a culture of accountability, ownership, discipline, and customer focus.
• Establish clear performance expectations linked to delivery, productivity, and quality outcomes.
• Drive recognition and performance management programs.

Leadership Development

• Coach and mentor General Leads, Team Leads, and future managers.
• Build leadership succession pipelines for organizational growth.
• Develop capabilities aligned with future Delivery Head requirements.

Requirements

Experience

• 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.
• Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
• Proven track record of improving delivery performance, productivity, and customer satisfaction.

Quality & Process Excellence

• Strong exposure to Quality Management Systems (QMS).
• Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.
• Experience building or leading a Quality Center of Excellence (COE) is highly desirable.

Commercial & Operational Acumen

• Strong understanding of utilization, productivity, project profitability, and operational metrics.
• Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.
• Expertise in dashboard reporting and data-driven decision-making.

Client Management

• Experience working with international clients, particularly in US and UK markets.
• Demonstrated success managing strategic client relationships and governance programs.
• Results-oriented and execution-focused.
• Strong problem-solving and decision-making capabilities.
• High accountability and ownership mindset.
• Ability to influence stakeholders and lead organizational change.
• Strong communication and team development skills.