Delivery Manager

Heaptrace; Pune District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Heaptrace is seeking a Lead Delivery Manager to oversee multiple client engagements, ensuring timely and high-quality delivery. In this role, you will act as a primary contact for US/UK stakeholders, manage a team of engineers, and drive account growth through upselling opportunities.

Ideal candidates have 8-12 years of IT services and delivery management experience, strong client-facing skills, and a track record of leading large teams. Join us to influence client success and ensure projects meet business objectives.

Qualifications

• 8–12 years of experience in IT services / delivery management.
• Proven track record managing multiple projects and large teams.
• Strong client-facing experience with global stakeholders (US/UK preferred).

Responsibilities

• Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery.
• Act as the primary point of contact for US/UK stakeholders.
• Drive utilization, performance, and career development.

Skills

Delivery management

Client relationship management

Project management

Team leadership

Revenue growth

Job description

Overview

We’re looking for a Lead Delivery Manager who thrives at the intersection of execution, client partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes across multiple client engagements while shaping long-term relationships and expanding accounts. You won’t just ensure projects are delivered—you’ll own client success, drive team performance, and influence revenue growth.

What You’ll Own

• End-to-End Delivery Excellence
  • Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery.
  • Drive execution across the full software development lifecycle (SDLC). Proactively identify risks, resolve blockers, and ensure predictable delivery.
• Client Leadership & Stakeholder Management
  • Act as the primary point of contact for US/UK stakeholders.
  • Build trusted advisor relationships with client leadership.
  • Own communication, expectations, and escalation management.
  • Define and manage SLAs/KPIs to ensure predictable delivery and client satisfaction.
  • Lead and manage a team of 30–40 engineers and delivery professionals.
  • Drive utilization, performance, and career development.
  • Partner with hiring teams to build and scale high-performing squads.
• Account Growth & Commercial Ownership
  • Identify and drive upsell and cross-sell opportunities within existing accounts.
  • Contribute to revenue growth and account expansion strategy.
  • Ensure accurate invoicing and alignment with contractual milestones.
• Technical Oversight
  • Provide architectural level guidance (non-coding, review-driven role).
  • Ensure technical quality, scalability, and alignment with client needs.
  • Partner closely with engineering leads on key technical decisions.

What Success Looks Like (First 6–12 Months)

• Projects consistently delivered on time with high client satisfaction.
• Strong client trust, leading to repeat business or expanded scope.
• High team utilization and engagement with low delivery friction.
• Tangible revenue growth within existing accounts.

What We’re Looking For

• 8–12 years of experience in IT services / delivery management.
• Proven track record managing multiple projects and large teams.
• Strong client-facing experience with global stakeholders (US/UK preferred).
• Solid understanding of SDLC and engineering delivery models.
• Experience in resource planning, team scaling, and performance management.
• Exposure to account growth, revenue ownership, or pre-sales support is a strong plus.

Key Strengths for This Role

• You are ownership-driven and comfortable being accountable for outcomes.
• You can balance delivery rigor with client empathy.
• You’re commercially aware and can spot growth opportunities naturally.
• You bring structure to ambiguity and thrive in fast-paced environments.