Operations Manager

Polyworks Software India; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PolyWorks India, based in Pune, Maharashtra, is seeking an experienced Operations Manager to lead day-to-day operations and support functions. You will partner with the General Manager to optimize admin, facilities, and service delivery while guiding a team of Operations Support Agents to drive continuous improvement.

You will oversee office facilities, vendor relations, lease administration, and process enforcement, ensuring high-quality service and efficient operations that align with business

Qualifications

• Bachelor's degree in business administration, operations management, or a related field.
• 8–10 years of operations/leadership experience in a corporate setting.
• Experience leading and developing teams.
• Strong knowledge of operations, facilities, vendor management, and admin processes.
• Excellent communication and customer service skills in English and Hindi.
• Strong organizational and coordination abilities.
• Proactive problem-solving in operations challenges.
• Experience with Salesforce is a plus.

Responsibilities

• Monitor operational performance and implement improvements for efficiency and service quality.
• Define, implement, and maintain operational procedures and best practices for compliant operations.
• Lead and develop the Operations team, setting priorities and managing workload.
• Support employee development with regular feedback and growth opportunities.
• Coordinate administrative processes and documentation to support sales operations.
• Oversee office facilities, maintenance, and improvement initiatives.
• Manage relationships with landlords, building management, and external vendors.
• Handle lease administration, contracts, rent payments, supplies and equipment procurement

Skills

Leadership

Team management

Operations

Vendor management

Customer service

Communication

Hindi-English

Education

Bachelors in Business

Tools

Salesforce

Job description

Do you enjoy delivering exceptional service, staying organized, and contributing to a collaborative team environment As Operations Manager, you will play a key leadership role in supporting and optimizing our PolyWorks India operations. Acting as a trusted partner to the local General Manager, you will oversee the day-to-day operational, administrative, and facility-related activities that contribute to the success of our growing organization. You will serve as the primary point of contact for business operations in India, ensuring that processes, services, and resources are aligned to support employees and business objectives. You will also lead a team of Operations Support Agents and drive continuous improvement across operational functions.

Responsibilities

• Monitor operational performance, identify improvement opportunities, and implement solutions that enhance efficiency and service quality
• Define, implement, and maintain operational procedures and best practices to ensure efficient and compliant business operations
• Lead, coach and develop the Operations team by setting priorities, monitoring workload and fostering a culture of service excellence
• Support employee development and performance through regular feedback, performance follow-up and opportunities for growth
• Support sales operations by coordinating administrative processes, maintaining documentation and ensuring timely operational follow-up s
• Oversee office facilities and workplace services, including maintenance, repairs, and facility improvement initiatives
• Manage relationships with landlords, building management and external service providers
• Manage lease administration, facility-related contracts, rent payments, office supplies and equipment procurement

Qualifications

• Hold a bachelors degree in business administration, operations management, or a related field
• Have a minimum of 8 to 10 years of experience in operations, order processing, business administration, business support or similar leadership role within a corporate environment
• Have experience leading and developing teams
• Possess strong knowledge of business operations, facilities management, vendor management and administrative processes
• Demonstrate excellent communication and customer service skills, with a commitment to delivering a high-quality service experience
• Demonstrate excellent organizational and coordination skills
• Show strong problem-solving abilities and a proactive approach to managing operational challenges
• Be proficient in written and verbal communication in Hindi and English
• Have experience in Salesforce (an asset)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we

PolyWorks India empowers manufacturers of every size to digitally transform their 3D measurement processes and maximize the value of 3D measurement data for their product engineering and manufacturing processes. Located in Pune, Maharashtra, PolyWorks India provides PolyWorks smart 3D metrology software solutions and technical services-including technical support, training, metrology process consulting, and software customization-to industrial manufacturers in India.

PolyWorks India is an InnovMetric group company, a multinational software development organization headquartered in Canada with over 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.