Operations Manager

Axis My India Ltd; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Dynamic and growing company

Professional development

Industry trend updates

Job summary

Axis My India Limited is seeking a Business Operations Manager to optimise and oversee company operations. You will develop strategies, streamline processes, and align resources across departments to drive efficiency and cost savings.

With 5–9 years in operations and leadership experience, you will lead teams, manage vendors, and collaborate with Finance, HR, Sales, and IT to ensure projects meet time, budget, and quality standards. A structured, policy-driven environment is offered.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field.
• 5–9 years of experience in operations management with at least 3 years in a leadership role.
• Certifications such as PMP, Six Sigma, or Lean are advantageous.

Responsibilities

• Develop and implement operational strategies aligned with company goals.
• Identify opportunities for process improvements and cost reductions.
• Oversee day-to-day operations to ensure efficiency and effectiveness.
• Manage resources including personnel, equipment, and budgets.
• Lead and mentor operations teams to achieve department goals.
• Plan and oversee projects to improve business operations and ensure timely delivery.

Skills

Analytical thinking

Leadership

Team management

Project management

Communication

Education

Bachelor’s degree in business administration or related field

Tools

ERP

CRM

Job description

• State/Province Maharashtra
• Country India

Experience Required

5-9

Job Description

About Axis My India

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data‑driven decision‑making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis MyIndia’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

The Business Operations Manager is responsible for overseeing and optimizing the company's operational processes. This role involves managing resources, developing strategies to improve efficiency, and ensuring that all departments work cohesively towards the organization’s goals. The Business Operations Manager will collaborate with various teams to implement best practices, resolve operational issues, and drive continuous improvement.

Requirements

Key Responsibilities:

• Develop and implement operational strategies that align with the company's goals.
• Identify opportunities for process improvements and cost savings.

1. Process Management:
   • Oversee day-to-day operations to ensure that business functions are efficient and effective.
   • Streamline workflows to improve productivity and reduce operational costs.
   • Monitor and analyze operational metrics to ensure targets are met.
2. Resource Allocation:
   • Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
   • Coordinate with department heads to ensure optimal allocation of resources.
3. Team Leadership:
   • Lead and mentor operations teams, providing guidance and support to achieve department goals.
   • Foster a culture of continuous improvement and accountability.
4. Project Management:
   • Plan, execute, and oversee projects aimed at improving business operations.
   • Ensure projects are completed on time, within budget, and meet quality standards.
   • Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
   • Act as a liaison between operations and other departments to resolve issues and improve communication.
5. Compliance and Risk Management:
   • Ensure that all operations comply with company policies, industry regulations, and legal requirements.
   • Identify and mitigate operational risks.
6. Reporting and Analysis:
   • Prepare and present regular reports on operational performance to senior management.
   • Use data‑driven insights to recommend and implement improvements.
7. Vendor and Supplier Management:
   • Manage relationships with vendors and suppliers to ensure quality and cost‑effectiveness.
   • Negotiate contracts and agreements to benefit the company.
   • Oversee customer service operations to ensure a high level of customer satisfaction.
   • Implement systems to handle customer feedback and improve service delivery.

Qualifications:

Education: Bachelor’s degree in business administration, Operations Management, or a related field. A master’s degree or MBA is preferred.

Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role.

Skills:

• Strong analytical and problem‑solving abilities.
• Excellent leadership and team management skills.
• Proficient in project management methodologies.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of business software and tools (e.g., ERP, CRM).
• Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Make a significant contribution to the company's success.
• Stay up‑to‑date on the latest industry trends and best practices.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.