Operations Manager

SATCOP Solutions Pvt. Ltd.; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SATCOP Solutions Pvt. Ltd. in Pune is seeking an Operations Manager to oversee daily operations and enhance GPS tracking solutions. You will lead field teams, ensure client satisfaction, and improve service delivery.

The ideal candidate has a Bachelor's Degree and 3–5 years of experience in Operations Management, preferably in GPS Tracking or IoT. This role offers an opportunity to contribute to innovative technology in the transportation industry.

Qualifications

• 3–5 years of experience in Operations Management.
• Experience in GPS Tracking, Telematics, IoT, or Technology Services preferred.

Responsibilities

• Oversee day-to-day operational activities and service delivery.
• Manage installation, maintenance, and support of GPS tracking devices.
• Lead and coordinate field technicians and support teams.
• Ensure timely resolution of customer issues and service requests.
• Monitor operational performance and prepare MIS reports.
• Maintain inventory of devices and coordinate with vendors.
• Implement process improvements to enhance efficiency and customer satisfaction.

Skills

Leadership and team management

Communication and customer handling

Problem-solving and analytical skills

MS Office and reporting knowledge

Ability to manage multiple tasks effectively

Education

Bachelor's Degree in Business Administration, Operations, Engineering, or related field

Job description

Job Description – Operations Manager

Position: Operations Manager
Company: Satcop India Pvt. Ltd.
Location: Pune, Maharashtra
Department: Operations
Reporting To: Director / Senior Management

About the Company

Satcop India Pvt. Ltd. is a leading provider of GPS Tracking and IoT-based Telematics Solutions, helping organizations improve fleet management, vehicle safety, and operational efficiency through innovative technology.

Job Summary

The Operations Manager will be responsible for managing daily operations, ensuring smooth installation and support of GPS tracking solutions, coordinating with clients, managing field teams, and improving overall service delivery and operational efficiency.

Key Responsibilities

• Oversee day-to-day operational activities and service delivery.
• Manage installation, maintenance, and support of GPS tracking devices.
• Lead and coordinate field technicians and support teams.
• Ensure timely resolution of customer issues and service requests.
• Monitor operational performance and prepare MIS reports.
• Maintain inventory of devices and coordinate with vendors.
• Implement process improvements to enhance efficiency and customer satisfaction.

Qualifications

• Bachelor's Degree in Business Administration, Operations, Engineering, or related field.
• 3–5 years of experience in Operations Management.
• Experience in GPS Tracking, Telematics, IoT, or Technology Services preferred.

Skills Required

• Leadership and team management
• Communication and customer handling
• Problem-solving and analytical skills
• MS Office and reporting knowledge
• Ability to manage multiple tasks effectively

Additional Information

Satcop India Pvt. Ltd. offers an exciting opportunity to work in the rapidly growing GPS Tracking and Smart Mobility industry while contributing to innovative transportation solutions.