Assistant Operations Manager

Naptico; Bengaluru; On-site; AUD 13,000 - 22,000; Full time

Job summary

Naptico is seeking an Assistant Operations Manager in Bangalore to support daily operations, drive efficiency, and coordinate between departments within a fast-paced IT services environment. The role emphasizes leadership, problem-solving, and continuous improvement.

The ideal candidate has 3–5 years of operations or administration experience, strong organizational skills, and proficiency in MS Office and operations tools.

Qualifications

• Bachelor’s degree in business administration, operations, or related field.
• 3–5 years of experience in operations, administration, or team management.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and operations management tools.
• Ability to analyze data and use insights to improve operations.
• Detail-oriented with a problem-solving mindset.
• Experience in handling cross-functional coordination and people management.

Responsibilities

• Assist in planning and coordinating daily operations.
• Monitor KPIs and propose efficiency improvements.
• Manage team schedules, resources, and tasks.
• Identify gaps and implement workflow improvements.
• Ensure adherence to policies, procedures and quality standards.
• Collaborate cross-functionally with other departments.
• Handle escalations and resolve issues promptly.
• Prepare and present reports on operational performance.
• Assist in training and mentoring junior staff.
• Support strategic planning and new initiatives.
• Other duties as assigned.

Education

Bachelor's degree in business administration

Tools

MS Office

Operations management tools

Job description

About The Role

We are seeking a proactive and detail-oriented Assistant Operations Manager to support the daily operations of our organization. This role involves overseeing key processes, coordinating between departments, ensuring operational efficiency, and contributing to continuous improvement initiatives. The ideal candidate will have strong leadership skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.

Job Description

Naptico Services Pvt Ltd

About The Role

We are seeking a proactive and detail-oriented Assistant Operations Manager to support the daily operations of our organization. This role involves overseeing key processes, coordinating between departments, ensuring operational efficiency, and contributing to continuous improvement initiatives. The ideal candidate will have strong leadership skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Support the Operations Manager in planning, directing, and coordinating daily operational activities.
• Monitor key performance indicators (KPIs) and suggest improvements to enhance efficiency and productivity.
• Assist in managing team schedules, resources, and task assignments.
• Identify process gaps and implement solutions to optimize workflow.
• Ensure adherence to company policies, procedures, and quality standards.
• Collaborate with other departments to ensure smooth cross-functional operations.
• Handle operational escalations and resolve issues promptly.
• Prepare and present regular reports on operational performance.
• Assist in training, mentoring, and supervising junior staff members.
• Contribute to strategic planning and implementation of new initiatives.
• Any other responsibilities as deemed fit by management.

Qualifications And Skills

• Bachelor’s degree in business administration, Operations, or a related field.
• 3–5 years of experience in operations, administration, or team management.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and operations management tools.
• Ability to analyze data and use insights to improve operations.
• Detail-oriented with a problem-solving mindset.
• Experience in handling cross-functional coordination and people management.
• Location: Bangalore
• Job Function: IT Services & Support
• Role: Business Administration
• Job Id: NSPL-25-102
• Industry Type: IT Services & Support
• Employment Type: Full Time, Permanent
• Qualifications: Degree in business administration or related field